Uptick has so many ways to help your business go paperless, keep all your data in one place, become more efficient, and ultimately grow your business. The below article jumps into some of the most used extensions Uptick offers your business to help do this.
Legislative Prompt Questions
Designed specifically for the Fire Protection industry, you’re in safe hands with Uptick’s built in safety and legislative standards. Service with accuracy by providing your techs with legislative prompt questions which will end in a clear ‘pass’ or ‘fail’ compliance.
Uptick will provide you with legislative prompt questions for any or all asset types identified in our AS1851 list. Once set up on your system, any assets that are tested will need to be serviced by going through prompt questions before ultimately Pass or Failing that asset or esm.
You can also choose to customise your prompt questions, anytime in order to help you tailor your asset testing.
This extension is for customers on Routines only.
Scheduling with Zones
The Zones module adds powerful geospatial features, allowing you to create your zones through a map editor. Your technicians and contractors can be allocated to these zones, and these restrictions will flow through to the scheduler to ensure you’re allocating the right resources as quickly as possible.
In a first-of-its-kind-design, you can now use the Uptick app to digitally place assets on a site floorplan to not only reduce the time it usually takes to locate assets throughout entire buildings and across multiple floors, but to also provide greater visualization and understanding to customers with a representation of their assets on a geospatial map on their Customer Portal.
Save time on the field: increase efficiencies and reduce the time it usually takes to locate assets like fire extinguishers or emergency lights throughout entire buildings, across multiple floors.
Fast for technicians to get started: Automatically create a ground floor map from Google Maps, or from a photo of the evacuation plan, or upload a pre-existing image or PDF.
Increase customer insights: Provide greater visualisation and understanding to customers with a visual representation of their assets on a geospatial map.
Makes our customers more competitive than any of their non-Uptick rivals.
The Accreditations extension allows you to store and manage accreditation expiry dates against your employees and contractors while also warning you if you have assigned technicians and contractors that aren't accredited for that task, allowing you to allocate better. Accreditations include police checks, first aid, CFSP registration or even plumber licenses for specific annual testing.
The Actions extension allows you to setup pre-task and post-task checklists and electronic forms (such as OH&S and risk assessment forms) for your technicians to complete. Checklists can be displayed on your reports with just with a simple template change. While electronic forms can be sent in a dispatch to the client or via the App by your technicians.
This will help structure your workflows when visiting properties with site-specific requirements, reduce paperwork onsite and keep all your documents in one place.
Dynamic forms are digitally built by Uptick upon request (cost might be involved). These forms are electronically filled out by technicians or office staff and are either sent to your clients or can be accessed via the Client Portal. Example forms include SWMS, JSA's and OH&S or other site-specific paperwork required. This is aimed to replace all paperwork currently being used by your staff and keep all documents in one place.
Appointments & client notifications
The Appointments extension allows scheduling of time and date specific appointments with a calendar-like interface, available to your office staff and field technicians. This calendar has been built to completely replace external calendars so it's all centralised in your system.
The module has a bunch of other features which includes sending reminders about appointments to property managers and tenants and creating automatic recurring appointments for weekly and fortnightly tests.
The Key Register extension allows the management of loaning and returning keys, fobs and entry cards for your company. Uptick takes notes of when they were checked out and by who so you can audit access, follow up missing keys, and provide your clients peace of mind that their keys are safe and managed properly.
The simple functionally of this module can also be used for any loaned equipment such as drills and other supplies if desired.
Classic (paper) Logbooks
This extension enables the organisation of your logbook information in one spot. Photos of the physical logbooks onsite can be captured for each task, and updated entries can be added to them when technicians update the corresponding physical on-site logbooks.
Logbooks can be included in reports and made available to clients via the Uptick Customer Portal.
Digital Logbooks by Uptick
Easy to use digital logbooks designed for the Australian fire protection industry. Centralise and secure your compliance data with Uptick. Logbooks by Uptick is an easy to use app that adheres to Australian Safety Standards AS 1851 - 2012 and uses cloud-based storage to protect critical data.
Paper logbooks can be consumed in a fire, damaged in a flood, lost or misplaced leaving your business exposed to the risk of non compliance. Continued use of paper to record critical fire safety data impacts our environment, the cost of doing business and requires manual input that can contain a human error.
Asset based servicing
Our Asset based servicing feature allows for the servicing schedule to be based on a single, base date or last service date of an asset. This is in contrast to site-based servicing where all assets are serviced on a property for a given scheduled routine unless otherwise tagged appropriately. This allows for:
Simplified approach to split testing (such as red/green/blue testing or automatically testing a percentage of assets each year)
In contract, individual asset servicing based on the last service date (such as the 10 yearly testing of Automatic Fire Sprinkler Systems)
The ability to manage and quote for out of contract, individual asset servicing based on the last service date.
Uptick helps you manage small to large muti-task Projects through our Jobs module. This module allows you to effectively run projects up to $1M, easily track costs against budget across multiple tasks, cost centres and project codes, and manage progress claim invoicing.
The Rectifications extension allows your clients to submit rectification reports through the Customer Portal against non-compliant items on their property, and include any required information such as photos or receipts in order to rectify the defects in the system. This reduces lost information, back and forth emails, and adds an element of transparency with you and your client.
The Service Quoting extension allows you to create a quote for maintenance work for a new property or client not yet in your Uptick system.
Timesheets are a way for technicians to describe and submit their work hours via Uptick. For the technicians, task sessions will auto-populate into their timesheet each day for optimum business efficiency as Uptick already tracks this. These timesheets can then be altered and added to if needed. Leave, office time, transit time can all be added to their daily timesheets. Timesheets give your technicians greater capacity to track their billable hours and can increase transparency with clients by allowing techs to track their time on certain jobs, on-site or off.
Uptick gives you the ability to assign contractors to any time of work, allowing them to add and resolve remarks, upload documents, perform assets, and more. This process will update your data simultaneously and track tasks throughout the process which not only gives you better insights as to how your subcontracted work is going, but also reduces double handling and cuts down your processing time and costs.
This function allows you to add new fields to properties, assets, tasks, asset types, defect quotes etc in order to help you add more information to your reports and customise your system.
All your work is flowing through Uptick, why not use Uptick to calculate those profits for you!
Enabling this feature will allow you to specify whether an asset type is an Essential Safety Measure or not. Once specified, esms will be distinguished from your assets via different tabs on your properties so that your data is cleaner and easier to apply to tasks. Ask Support for the setup.
Enabling Branches will allow companies with different offices to distinguish work in the one Uptick system. Ask Support for the setup.
Add a QR Uptick sticker on any asset or property so clients can later scan and discover asset details, service history and maintenance information. Anywhere, any time.
The Purchase Order extension is used in Uptick to record purchases on a task and to monitor material and subcontractor acquisition requests. Purchase orders are currently fully integrated with MYOB and Xero to keep everything in one place, add transparency amongst your staff and add further flow efficiencies.
The Signoffs module can be used by auditing companies to obtain confirmation by your contractors to verify if certain essential safety measures have, and are being maintained for annual maintenance. This drastically reduces the need for back and forth emails, calls and adds ease when sending reminders.
This extension allows you to set up a basic lifecycle analysis for certain asset types which in turn, allows you and your clients to view the remaining expected lifespan of an asset, between acquisition to retirement (typically for the purpose of financial planning) and current condition of that asset.
Critical Defect Text Messaging
Uptick automatically and immediately sends text messages to certain property contacts when a critical defect has been raised by the technicians on site.
This will allow you to keep your key property contacts informed of critical issues with their sites.
When a critical remark is created in the system, any property contacts that has a mobile number and 'notifications' ticked will receive a text message linking them to the raised defect.
Contact Support to get this set up.
Remote Panel Monitoring
Offer remote panel monitoring to your premium customers and give them peace of mind that their assets are being proactively monitored. Increase your revenue and decrease labour costs by arming your techs with all the information required for each panel before arriving on site.