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General
How to check for updates of the app?
How to check for updates of the app?
Keeping the app up to date ensures access to the latest features, performance improvements, and compatibility with device functions
iOS: Open the App Store and tap the profile icon in the top right corner to view and install available updates.
Android: Open the Play Store, tap the profile icon beside the search bar, go to Manage apps and device, then tap Update all under Updates available.
When are notifications sent in the app?
When are notifications sent in the app?
Push notifications are sent only when same-day changes occur, including:
A task due today is assigned or unassigned from field staff.
An appointment due today is added, edited, or deleted for field staff.
Where is the log out button in the app?
Where is the log out button in the app?
The Sign out button is available at the bottom of the About tab.
What does the number above the About icon mean?
What does the number above the About icon mean?
The number indicates pending changes. To view them, go to the About tab and tap Pending Changes. This opens the Changes screen, where changes are shown as Processing, Failed, or Irrecoverable. Irrecoverable changes should be investigated, as they may result in missing data and should be prevented from recurring, get help on the workforce app.
How do I completely exit (or kill) the app?
How do I completely exit (or kill) the app?
iOS: Double-clicking the Home button or swiping up on the Home Screen opens the app switcher, where swiping an app closes it. Additional details can be found on Apple’s website.
Android: Most Android devices provide a dedicated task button or shortcut to access the task manager, which displays all active apps in a floating gallery where swiping an app off the screen closes it. For device-specific instructions, refer to the manufacturer’s support page.
What devices are supported?
What devices are supported?
The Uptick Workforce app supports a range of devices, with specific minimum operating system requirements:
iOS: Requires iOS 15.0 or later. Devices released since 2015 typically support this version. For extensive use of geospatial features, iPads or large-screen iPhones are recommended.
Android: Requires Android 7.0 Nougat (released August 2016). Recommended devices have at least 64GB storage, 8GB RAM, and a 6-inch screen; mid-to-high end devices provide the best Uptick experience (battery life, screen responsiveness, processing power). Devices with curved edges are not recommended as field users typically report these phones as being difficult to work with due to accidentally registering touches on the curved edge.
To ensure long-term compatibility, purchasing devices released within the last three years is strongly recommended.
Task
Why is the task not appearing in the app?
Why is the task not appearing in the app?
Common reasons a task may not be visible:
App filters exclude the task from the List or Map view. Reset the filters or adjust the filters manually.
The recently added task has not yet synced to the device. Navigate to the About tab and click Reload data from server.
Property
How to geocode a new property?
How to geocode a new property?
When a property is newly created, it may not have a geocoded address (a pin on the map):
On iOS, click Set directions on the map from the Task tab.
On Android, click the pencil icon on the map when viewing the property.
How to change the location (the pin on the map) of the property?
How to change the location (the pin on the map) of the property?
Click the pencil icon on the map when viewing the property.
Can the property image be added?
Can the property image be added?
On iOS, click the camera icon on the Task tab or when viewing the property.
On Android, click the camera icon when viewing the property.
Where to access reports and forms saved against the property?
Where to access reports and forms saved against the property?
Open a property on the task to review past reports and forms.
How to view and edit extra fields against the property?
How to view and edit extra fields against the property?
Extra fields on the property can be accessed when viewing the property on the task.