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App: Access help and support

How to open the Knowledge Base, view the Uptick Help Centre, and contact Support on iOS and Android

Written by Teresa Bui
Updated over 6 months ago

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IOS: How to access the internal Knowledge base

Navigate to the About tab and tap Knowledge to open the internal Knowledge Base of your company.

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IOS: How to view Uptick Help Centre

Navigate to the About tab and tap Help Centre to search and read articles on using Uptick across mobile and web.

Video


IOS: How to contact Uptick Support

Navigate to the About tab and click Email in the Contact Us section to be taken to the default email app.

A detailed message, screenshots, screen recordings and the attached log file all help Uptick Support resolve the issue faster.

Video


ANDROID: How to access the internal Knowledge base

Navigate to the About tab and tap Knowledge to open the internal Knowledge Base of your company.

Video


ANDROID: How to view Uptick Help Centre

Navigate to the About tab and tap Help Centre to search and read articles on using Uptick across mobile and web.

Video


ANDROID: How to contact Uptick Support

Navigate to the About tab and click Email in the Contact Us section to be taken to the default email app.

A detailed message, screenshots, screen recordings and the attached log file all help Uptick Support resolve the issue faster.

Video


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