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App: Access help and support

How to open the Knowledge Base, view the Uptick Help Centre, and contact Support on iOS and Android

Teresa Bui avatar
Written by Teresa Bui
Updated this week

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IOS: How to access the internal Knowledge base

Navigate to the About tab and tap Knowledge to open the internal Knowledge Base of your company.

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IOS: How to view Uptick Help Centre

Navigate to the About tab and tap Help Centre to search and read articles on using Uptick across mobile and web.

Video


IOS: How to contact Uptick Support

Navigate to the About tab and click Email in the Contact Us section to be taken to the default email app.

A detailed message, screenshots, screen recordings and the attached log file all help Uptick Support resolve the issue faster.

Video


ANDROID: How to access the internal Knowledge base

Navigate to the About tab and tap Knowledge to open the internal Knowledge Base of your company.

Video


ANDROID: How to view Uptick Help Centre

Navigate to the About tab and tap Help Centre to search and read articles on using Uptick across mobile and web.

Video


ANDROID: How to contact Uptick Support

Navigate to the About tab and click Email in the Contact Us section to be taken to the default email app.

A detailed message, screenshots, screen recordings and the attached log file all help Uptick Support resolve the issue faster.

Video


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