Uptick

The fastest way to get help is through the chat feature in your Uptick workspace.

Click the ? icon in the top right corner of your screen

Type your question or describe your issue

1. Click the ? icon in the top right corner of your screen
2. Select 'Chat with support'
3. Type your question or describe your issue

You can send messages, attach screenshots, share videos, and include links—all in one place.

When you contact us via chat or email, you may first interact with Ash, our AI support agent. Ash can help with:

- Common questions
- Quick troubleshooting steps
- Directing you to helpful articles

Need a human? Simply ask to speak with a person, and you'll be connected to our support team right away.

___________________________________________________________

Send your questions to: <a href="mailto:support@uptickhq.com" rel="nofollow noopener noreferrer" target="_blank">support@uptickhq.com</a>

Hours: 9:00am – 5:00pm AEST (AEDT during daylight saving)

- Phone: 1800 878 425
- Hours: 9:00am – 5:00pm AEST (AEDT during daylight saving)

Hours: 9:00am – 5:00pm BST (GMT outside daylight saving)

- Phone: +44 330 822 1682
- Hours: 9:00am – 5:00pm BST (GMT outside daylight saving)

Hours: 9:00am – 5:00pm MDT (MST during standard time)

- Phone: +1 877 873 6957
- Hours: 9:00am – 5:00pm MDT (MST during standard time)

💡 Tip: If your call isn't answered immediately, please leave a detailed voicemail with:

- Your name and company
- A description of the issue
- The best number to reach you

This helps us start troubleshooting before we call you back, saving you time!

Our Support Portal has hundreds of articles with step-by-step instructions, screenshots, and videos covering everything from scheduling to the customer portal.

Visit: <a href="https://support.uptickhq.com/en/">support.uptickhq.com</a>, click the ? icon in the top right corner of your screen, then select Help Centre, or search for articles directly from the <a href="#h_c429e81964">chat widget</a>.

The Uptick Community is an online space where you can connect with other Uptick users, share tips and best practices, and access training, webinars, and Academy resources—a great place for peer learning alongside our one-to-one support. Click the ? icon in the top right corner of your screen, then select Ask the community to be redirected to Uptick Community.

Please note the Uptick Community is only available to current Uptick users. Learn more: <a href="https://support.uptickhq.com/en/articles/16092024-uptick-community">Uptick Community</a>

Select Email Support or Help Centre under Contact Us

1. Tap the About tab
2. Select Email Support or Help Centre under Contact Us

Our goal is to get you back to work as quickly as possible. Don't hesitate to reach out—we're here to help!

Get help quickly with your questions about Uptick. Our support team is here to assist you with product questions, troubleshooting, and technical issues.

Contact Uptick Support

Uptick Academy

No tickets or conversations found

Try selecting a different creation date range.

Tickets and conversations you've started through the messenger will appear here.

No tickets or conversations created by you

Try using different keywords or checking for typos.

Try selecting a different update date range.

Find answers and get help from Intercom Support and Community Experts

Conversations you've started through the messenger will appear here.

No conversations created by you

No conversations found

Title

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.

No tickets created by you

No tickets found

Conversations and tickets in {topic}

Conversations and tickets in {topic} // {subtopic}

Volume, creators and topics for your company.

Insights

Top creators

AI topics

Track the progress of all tickets and conversations related to your company.

Customer Portal.

Track the progress of all tickets related to your company.

Tickets portal.

{assigneeName} needs more information from you

Tickets

No access to tickets portal

Search

Skip the search. Describe what you’re trying to do and get a grounded answer.

Browse articles and guides in this topic.

Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

Prototype answer unavailable

I’ve got this page open. Ask me anything about it and I’ll answer from the docs.

Contact Uptick Support

Quick Start: Chat with Us

Meet Ash, Our AI Agent

Other Ways to Contact Us

Email Support

Phone Support

Browse the Help Center

Uptick Community

Mobile App Users