Quick Start: Chat with Us
The fastest way to get help is through the chat feature in your Uptick workspace.
How to access chat:
Click the ? icon in the top right corner of your screen
Select 'Need Help'
Type your question or describe your issue
You can send messages, attach screenshots, share videos, and include links—all in one place.
Meet Ash, Our AI Agent
When you contact us via chat or email, you may first interact with Ash, our AI support agent. Ash can help with:
Common questions
Quick troubleshooting steps
Directing you to helpful articles
Need a human? Simply ask to speak with a person, and you'll be connected to our support team right away.
Other Ways to Contact Us
Email Support
Send your questions to: [email protected]
Phone Support
Australia & New Zealand
Phone: 1800 878 425
Hours: 9:00am – 5:00pm AEST (AEDT during daylight saving)
United Kingdom
Phone: +44 330 822 1682
Hours: 9:00am – 5:00pm BST (GMT outside daylight saving)
North America & Canada
Phone: +1 877 873 6957
Hours: 9:00am – 5:00pm MDT (MST during standard time)
💡 Tip: If your call isn't answered immediately, please leave a detailed voicemail with:
Your name and company
A description of the issue
The best number to reach you
This helps us start troubleshooting before we call you back, saving you time!
Browse the Help Center
Our Support Portal has hundreds of articles with step-by-step instructions, screenshots, and videos covering everything from scheduling to the customer portal.
Visit: support.uptickhq.com
You can search for articles directly from the chat widget or browse by topic.
Mobile App Users
If you're using the Uptick mobile app:
Tap the About tab
Select Email Support or Help Centre under Contact Us
Our goal is to get you back to work as quickly as possible. Don't hesitate to reach out—we're here to help!