The License Manager is your dashboard for monitoring user license usage in real-time. It helps you track how many licenses you're using each month and compare that to your contract allowance.
What You'll Learn
How to access the License Manager
What information is displayed
How license usage is calculated
What to do if you need to adjust your licenses
What is the License Manager?
The License Manager is a built-in tool in the Uptick Web Platform that allows you to:
Monitor usage - See how many desk and field licenses are being used in the current month
Compare to your contract - View your usage against your contracted license allowance
Track changes - See increases or decreases in license usage
Understand billing - Any changes in license usage will be reflected in your next invoice from Uptick
How to Access the License Manager
Step 1: Click the cog icon at the bottom of the main menu on the left side of your screen
Step 2: Navigate to the Uptick subscription tab in the Control Panel
Step 3: Select License Manager
Important: Access to the License Manager is restricted to users in the Owner security group. If you don't see this option, contact your system administrator to request access.
Understanding License Usage
How Licenses Are Calculated
Licenses are based on usage (number of logins), not the number of active users you have stored in Uptick.
Full license: A user who logs in for 5 or more days in a month = 1 full license
Half license: A user who logs in for less than 5 days in a month = 0.5 license
This means occasional users (like business owners or sales staff who only log in a few times per month) won't count as a full license.
License Types Tracked
The License Manager displays usage for:
Desk licenses - Users accessing Uptick via web browser
Field licenses - Technicians using the Uptick App
Total licenses - Combined desk and field usage
To learn more about the different license types available, see Uptick Licenses.
Managing Your Licenses
If You Need More Licenses
If your usage exceeds your contracted allowance, additional licenses will automatically be charged based on your agreement. The system monitors this for you, and any additional fees will appear on your next invoice.
If You Need Fewer Licenses
To reduce your license usage:
Go to People > Users in the Uptick Web Platform
Review your current users
Deactivate users who no longer need access (see Create and manage a user)
Note: If you're paying for more licenses than you're using and want to adjust your contract, contact your Customer Success Manager or email [email protected].
Related Articles
Uptick Licenses - Learn about different license types