This article explains server errors that could be seen on Uptick servers and what to do in each case.


Access denied. The user doesn't have the correct license and/or permissions to view the page or perform the action.

Fix: Typically, the user should contact their manager at their company to give them this permission as Uptick cannot give users permissions. More on permissions here.


The page or record doesn't exist. The user has attempted to refer to something that isn't there. It may have moved (sometimes we change urls, which can break things they've bookmarked), or been deleted.

500 Internal Server Error

Page has crashed. This is an error on Uptick's end, and will have been logged automatically on our end. User may feel free to contact us to provide further info on what they were doing to cause the crash, however we'll likely be looking into it already regardless. Screen recorded videos are always great for troubleshooting.

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