Setting up a user is an important part of onboarding a new staff member.
Setting up a user
All you need to do for this is:
Head to the People tab, click Users.
This will display all current users.
Click Create user.
Fill in form. Email address must be unique.
Ensure license is selected correctly. Options are:
Desk
Field
Contractor
Customer
API
Create user and continue.
Assign the user to a security group. See the screenshot below for descriptions of security groups and their use case.
Note: For customer and contractor users, you do not need to assign them to a security group as it is covered in the license itself.Save account.
If you need to reset a password for a user, see this article below.
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