What You'll Learn
Common error codes and their meanings
How to resolve errors yourself
When to contact support for help
Common Error Codes
400 - Bad Request
What it means: The information sent to Uptick couldn't be processed. This usually happens when data is incomplete, incorrectly formatted, or conflicts with existing information.
What to do:
Check that all required fields are filled in correctly
Try refreshing the page or reloading data from the server (in the Uptick App, go to About > Reload Data from Server)
If the error persists in the app, swipe left on the error message to dismiss it
If the issue continues, contact support with a screenshot of the error
403 - Forbidden (Access Denied)
What it means: You don't have the necessary permissions or license to view this page or perform this action.
What to do:
Contact your manager or administrator to request the appropriate permissions
Learn more about permissions in our Security Groups article
Note: Uptick Support cannot grant permissions - only your company's administrators can adjust user access.
404 - Not Found
What it means: The page, record, or item you're trying to access doesn't exist. It may have been:
Deleted
Moved to a different location
Accessed through an outdated bookmark or link
What to do:
Check that you've entered the correct URL or reference number
Use the search function to locate the item you're looking for
Update any bookmarks to current pages
If you believe the item should exist, contact support for assistance
500 - Internal Server Error
What it means: Something went wrong on Uptick's end. The page has crashed, and our system has automatically logged the error.
What to do:
Wait a few minutes and try again - many 500 errors resolve quickly
Try refreshing your browser or reloading the page
If you'd like to help us troubleshoot faster, contact support and provide:
What you were doing when the error occurred
A screen recording showing the steps that led to the error
Any error messages displayed on screen
Note: Our technical team is automatically notified when 500 errors occur and will be investigating.
503 - Service Unavailable
What it means: Uptick is temporarily unable to handle your request. This typically happens during periods of high traffic or brief system maintenance.
What to do:
Wait 2-5 minutes
Refresh the page or try your action again
If the error persists for more than 10 minutes, contact support
Note: 503 errors usually resolve on their own within a few minutes.
Troubleshooting Tips
For Web Platform Users:
Clear your browser cache and try again
Try a different browser to rule out browser-specific issues
Check your internet connection to ensure it's stable
Log out and log back in to refresh your session
For Uptick App Users:
Reload data from the server: Go to About tab > Reload Data from Server
Swipe to dismiss errors: Swipe left on persistent error messages
Send app logs to support: Go to About tab > tap [email protected] to automatically attach logs
Restart the app if errors persist
When to Contact Support
Contact our support team if:
The error persists after trying the troubleshooting steps above
You're experiencing errors that prevent you from completing critical work
Multiple users are experiencing the same error
You need help understanding what caused the error
How to Contact Support:
Click the ? icon in the top right corner of your workspace
Email us at [email protected]
Visit our Support Portal
When contacting support, please include:
The error code and message
What you were trying to do when the error occurred
Screenshots or screen recordings of the error
The URL of the page where the error happened (if applicable)