Contacting Us via Email or Messenger
When reaching out to our support team via email or messenger, please note that we do utilise AI assistance to help answer your questions more quickly and efficiently.
Our AI agent, ASH, is designed to handle common queries and guide you through simple troubleshooting steps. However, if at any point you find that ASH isn’t quite hitting the mark, you can simply request to speak with a human, and you’ll be seamlessly routed to one of our friendly support team members for further assistance.
We're here to help—whether it’s ASH or a real human on the other end!
Contact us through the Messenger in your workspace
By using the ? icon on the top right corner of your workspace screen, you are able to get in contact with the Uptick support team quickly and more easily. You can also use this space to quickly navigate our help centre for articles that may assist you with your enquiry.
General enquiries
Feature requests
Issues or bugs
Training, template or development enquiries
Searching our Help Centre via our Messenger
Searching our Help Centre via our Messenger
Click on the ? icon.
Click Need help?
A widget will launch allowing you to search for help articles, send messages and files to support and view your message history.
Via Email
Email [email protected] if you would prefer to use email.
Over the phone
If you are based in Australia or New Zealand, call our team in Australia on 1800 878 425. Their operating hours are 9:00am – 5:00pm AEST (Australian Eastern Standard Time).
Note: During daylight saving, this shifts to AEDT (Australian Eastern Daylight Time).
If you are based in the United Kingdom, call our UK-based team on +44 330 822 1682. Their operating hours are 9:00am – 5:00pm BST (British Summer Time).
Note: Outside of daylight saving, this reverts to GMT (Greenwich Mean Time).
If you are based in North America or Canada, call our Denver-based team on +1 877 873 6957. Their operating hours are 9:00am – 5:00pm MDT (Mountain Daylight Time).
Note: During standard time, this changes to MST (Mountain Standard Time).
If your call is urgent and not answered immediately, please leave a detailed voice message and the team will get back to you as soon as possible.
It helps us a great deal if you can elaborate on the issue you're experiencing, as this allows us to start troubleshooting before we return your call—saving you time and helping us resolve the matter more efficiently.