What You'll Learn:
The difference between Classic and Digital Logbooks
How to add logbook entries using the Uptick App
Benefits of Digital Logbooks
Troubleshooting common issues
Overview
Uptick offers two types of logbooks to record fire safety testing and maintenance data. Both can be accessed from the Uptick App by tapping Finalisation > Complete Logbook from within a task.
Classic Logbooks vs Digital Logbooks
Classic Logbooks | Digital Logbooks |
Photograph physical paper logbooks on-site using the Uptick App | Complete digital forms directly in the Digital Logbooks app—no paper required |
Best for sites with existing physical logbooks | Best for paperless workflows and AS1851 compliance tracking |
Why Use Digital Logbooks?
Digital Logbooks offer a modern, secure solution for capturing testing data that's readily accessible to building owners and facility managers.
Key Benefits:
Secure & Compliant: Store data in the cloud—protected from fire, flood, or loss
Accurate: Eliminate manual entry errors and ensure technicians capture the right data
Accessible: Centralized audit trail with comprehensive asset history
Efficient: Seamless integration with the Uptick App
Sustainable: Reduce paper waste and environmental impact
Digital Logbooks adhere to Australian Safety Standards AS 1851-2012 and use cloud-based storage to protect critical compliance data.
Note: Where AS1851-2012 is regulated, a physical copy of a logbook may be required to be left on-site. Uptick does not currently support printing physical logbooks. Please contact your relevant authority to confirm local requirements.
How to Add a Classic Logbook Entry
Before you begin: Complete the physical paper logbook on-site first.
Step 1: Create a Logbook (if needed)
In a task on the Uptick App, tap Finalisation > Complete Logbook
Next to Classic Logbooks, tap Add
Select the logbook type and fill out the fields (Label, Location, Description, etc.)
Tap Save
Step 2: Add an Entry
In a task, tap Finalisation > Complete Logbook
Under Classic Logbooks, select the logbook you want to add an entry to
Under ADD NEW ENTRY, tap the camera icon and choose:
Take a new photo – for a single image
Take multiple photos – for multiple pages
Add existing photo – to upload photos already taken
Add notes if needed, or tap the camera icon under FILES to add more photos
Tap Save to complete the entry
How to Add a Digital Logbook Entry
Digital Logbooks require the Digital Logbooks app (separate from the Uptick App). When you create a Digital Logbook entry, you'll automatically switch to the Digital Logbooks app.
Step 1: Create a Cabinet (one-time setup per property)
In a task on the Uptick App, tap Finalisation > Complete Logbook
Next to Digital Logbooks, tap Add
The Digital Logbooks app will launch and take you to the Cabinet creation page
Provide details about the cabinet and link a bSecure sticker if you're using them
Tap Create cabinet—this cabinet is now linked to the property
Step 2: Add an Entry
In a task, tap Finalisation > Complete Logbook
Under Digital Logbooks, tap the cabinet—the Digital Logbooks app will launch
The active task will be highlighted at the top of the screen
Next to Forms, tap Create and select the appropriate form
Answer all questions and tap Add comment to include notes
Tap Submit Form
Scroll to the bottom and next to Signatures, tap Add > Click to sign
Tap Save in the upper-right corner to complete the entry
When finished, tap the task at the top and choose Discard to exit—this prevents accidentally adding entries to the wrong task
Troubleshooting & FAQs
Why are my logbooks not showing up on the task?
Logbooks often go missing when a technician opens the Digital Logbooks app directly instead of through the Uptick App.
Solution: Always create or add logbooks through the Uptick App (Finalisation > Complete Logbook). This ensures the logbook is linked to the correct task. Technicians can verify the active task by checking the banner at the top of the Digital Logbooks app.
What do I do when I have changes stuck in the 'Modified' queue?
Go to Settings in the Digital Logbooks app
Tap Upload App State
Contact support if the issue persists—we're not automatically notified when you do this
Can I create a logbook on the web platform?
No. Digital Logbooks can only be created via the Digital Logbooks app on mobile devices. Classic Logbooks can be viewed on the web platform but entries must be added via the Uptick App.
Can technicians see previous logbook entries?
Yes, but they need the correct permissions:
Can see all tasks
Can view property
Technicians can view previous entries by:
Opening the task and tapping the hyperlinked number next to Logbook entries in the Process section
Going to Customer Data > Properties, selecting the property, then tapping Reports > View logbooks
Related Articles
Set up logbooks
App: Add a logbook entry
App: Attach Barcodes, QR Codes and bSecure stickers to asset, property and logbook
How do I handle flow tests in Uptick?
Need help? Contact our support team at [email protected] or call 1800 UPTICK (1800 878 425) for Australia, or 0800 689 929 for New Zealand.