Recommended Browser
Google Chrome is our fully tested and recommended browser for the Uptick web platform.
While Uptick may work on other browsers, Chrome provides the best performance and is the only browser we officially support for desktop use.
Other Compatible Browsers
The following browsers can also be used, but Google Chrome is still recommended for optimal performance:
Apple Safari (Mac OS, iOS for iPad)
Microsoft Edge (Windows, Mac OS, Linux, Android, iOS for iPad)
Mozilla Firefox (Windows, Mac OS, Linux, Android, iOS for iPad)
Browsers That May Work (Not Supported)
Opera
Samsung Internet (Android)
Unsupported Browsers
Microsoft Internet Explorer - Support ended June 15, 2022
System Requirements
To run Uptick's web platform smoothly, your computer should meet these minimum specifications:
Processor: 1.5 GHz or faster
RAM: 4 GB (32-bit) or 8 GB (64-bit)
Display: Full HD resolution (1920×1080)
Important: Enable Cookies
You must have cookies enabled in your browser to use Uptick. Without cookies enabled, you'll see a "CSRF verification failed" error and won't be able to access the platform.
How to enable cookies: Search "how to enable cookies" along with your browser name (e.g., "how to enable cookies in Chrome") for step-by-step instructions.
Advanced Mapping Features
Some of Uptick's advanced mapping features use WebGL technology. If you're using an older computer, these features may not work even if your system meets the minimum requirements above.
WebGL is supported by 95% of modern browsers. If you experience issues with mapping features, check if your browser and graphics card support WebGL.
Troubleshooting Performance Issues
If Uptick is running slowly:
Switch to Google Chrome if you're using a different browser
Clear your browser cache and cookies
Close unnecessary tabs and applications
Check your internet connection speed
Ensure your computer meets the minimum system requirements
If performance issues persist after trying these steps, contact our support team through the ? icon in your workspace or email [email protected].
Need Help?
If you're experiencing issues accessing Uptick or have questions about browser compatibility, our support team is here to help.
Contact Support:
Click the ? icon in the top right corner of your workspace
Select "Need Help" to chat with our team
Email: [email protected]