The service level is unticked for the prompt: When viewing a prompt set, the routines set against it will be displayed beside the prompts, with tickboxes for each service level. For each prompt, the appearance of the prompt on the task is determined by whether or not the service level is ticked.

The asset type hasn't been set for that prompt set: Prompt sets do not appear for any asset types unless specifically configured to do so. You can set which asset type the prompt set appears for by going to Control Panel > Prompt Sets > View > Update > Select applicable asset types in the Asset types field.

The routine service type hasn't been set for that prompt set: Prompt sets do not appear for any asset types unless specifically configured to do so. You can set which asset type the prompt set appears for by going to Control Panel > Prompt Sets > View > Update > Select applicable asset types in the Asset types field.

The standard of the prompt set doesn't match the standard of the routine service type: Prompt sets do not appear if the standard an the prompt set doesn't match the standard of the routine service type

You can check what standard the routine service type belongs to by going to Control Panel > Routines > Open the relevant Routine Service Type > Update

Prompt questions cannot be added directly to a task. They appear automatically once two things are in place:

If the assets with applicable routines weren't automatically added through Create I&T task, you can add them directly via Asset Maintenance or Routine Servicing to the work tab of the task. See Manage the work tab of the task for full steps.

If the task was generated from the Non-Contracted Servicing dashboard and includes ad-hoc major servicing levels, technicians must open the asset on the Products / Repairs tab to see the prompt questions on the App.