Much of Uptick's functionality relies on routines to be carefully set up. This article outlines the steps for the following:
Creating and configuring new routines
Creating and configuring new routine levels
Setting applicable assets to routines
Note: Uptick does not offer any support on custom routines, with the exception of requesting their removal from your server. This means if you create custom routines, you are responsible for setting them up correctly and managing any complications that may arise from that custom setup.
Creating a new routine
The display name of the routine.
Select from a drop-down list of standards. The standards are managed under Control Panel > Configure Standards.
Reference code for the standard.
Any applicable standard notes for this routine.
Include any standards of performance for this routine here.
Set a service group that always applies to any instances of this routine.
Creating a new service level
The name of the service level.
The abbreviation that appears on the routine in reference to this level.
Routine service type
Select the routine type this level applies to. The list is populated by existing routine service types in Uptick.
Provides note on the application of this level.
Internal notes regarding this level are placed here.
A numbered rank assigned to the routine service level.
Supersedes lower rank
For multiple service levels where you require a higher ranked level to override a lower rank to avoid duplication in the routine calendar (i.e. annual level should override monthly level). The larger the number the higher the rank.
The frequency of the service level. Provide a number in the first field, then select a time interval in the second field (months, days).
The amount of time permitted for a routine service that hasn't been carried out by the due date. Whether a task is completed in or out of tolerance is determined by the date the status of the task is set to Performed.
Toggle an asset based service. Out of contract asset based services are managed through a dedicated dashboard rather than routine task generation.
Assigning applicable assets to your routines
Click control panel > asset types
Click edit next to the asset type you want to assign to a routine
Under the maintenance section select a routine from the applicable routines drop-down list.
If there are any service levels you want to exclude from the asset select the exclusions from the excluded routine levels drop-down list.
Click save asset type.
Configuring inclusions/exclusions on a specific variant
You can set specific variants to be included as part of a routine and also create level exclusions for that routine.
Click Control Panel > Asset Types > View the Asset Type.
Click on Variants > Edit the Variant.
Select the appropriate routine by searching and selecting a routine from the Override routines field. All routine levels will apply unless selecting the specific exclusions from the Excluded routinelevels field.
Click Save Variant to commit the changes