Setup
You will need the floorplans extension, please contact [email protected] to enable this. Once enabled, you will need the following permissions in your security group:
Can create, update and delete floor plans
Managing and Troubleshooting Floor Plans
Managing floor plans within the Uptick application involves organising them for accessibility and troubleshooting any issues with uploads. Below are steps and suggestions to help you effectively deal with these potential concerns.
Use Floorplans to:
Digitally place assets on a site floorplan to reduce the time needed to locate assets in large buildings and across multiple floors
Create a ground floor map from Google Maps, or a photo of the evacuation plan, or upload a pre-existing image or PDF.
Give customers clearer insight by displaying their assets on a geospatial map within the Customer Portal.
If you see this arrow, click to expand for more information!
If you see this arrow, click to expand for more information!
We will add additional information and images under these arrows.
IOS: How to Upload a Floorplan
1. Select a task and click into the Work tab of that task. Click the PLANS button.
1. Select a task and click into the Work tab of that task. Click the PLANS button.
2. Select an image from your device's Photo Gallery OR take a new picture OR click the Map option. Click Save.
2. Select an image from your device's Photo Gallery OR take a new picture OR click the Map option. Click Save.
3. Click Next, and then Next again to start placing the beacons on the plan to define the corners of the building. Click Next.
3. Click Next, and then Next again to start placing the beacons on the plan to define the corners of the building. Click Next.
Placing beacons ensures asset positions remain accurate when updating a floorplan, as long as the new image uses the same beacon placement.
4. Add the floorplan's name (e.g., Ground Floor, Building A) and Save.
4. Add the floorplan's name (e.g., Ground Floor, Building A) and Save.
Click Save, and you'll be taken to the screen that allows you to add new or previously created assets to the floorplan.
Click the floorplan name at the top of the screen to upload more floorplans or change the floorplan you are currently viewing if you have multiple.
IOS: Creating new or placing existing assets on the Floorplan
1. Select a task and click into the Work tab of that task, click PLANS.
1. Select a task and click into the Work tab of that task, click PLANS.
2. Select and hold for a few seconds on the floorplan where you wish to add a new asset. Click Create Asset.
2. Select and hold for a few seconds on the floorplan where you wish to add a new asset. Click Create Asset.
To move the asset, hold the dropped pin for a few seconds and drag to it's desired location.
3. Click Add New Asset or Duplicate an Existing Asset.
3. Click Add New Asset or Duplicate an Existing Asset.
4. Fill in the asset information and SAVE
4. Fill in the asset information and SAVE
IOS: Servicing Assets on the Floorplan
1. Select a task, then click the Work tab of your task, and click PLANS.
1. Select a task, then click the Work tab of your task, and click PLANS.
2. Select the floorplan you'd like to see.
2. Select the floorplan you'd like to see.
3. Click the asset to edit and add remarks
3. Click the asset to edit and add remarks
You have the option to scan the asset's barcode or search for the asset using the buttons on the top right. This will locate the asset on the map once found.
You have the option to scan the asset's barcode or search for the asset using the buttons on the top right. This will locate the asset on the map once found.
You can filter the floorplan so you only see certain asset types on the floorplan by clicking Asset Types.
You can filter the floorplan so you only see certain asset types on the floorplan by clicking Asset Types.
Android: How to Upload a Floorplan
1. Select a task, click the Inspections tab of your task, click the 3 dots in the top right corner, and click floorplans.
1. Select a task, click the Inspections tab of your task, click the 3 dots in the top right corner, and click floorplans.
2. Select the + in the top right corner. Select 'pick image' OR 'camera'.
2. Select the + in the top right corner. Select 'pick image' OR 'camera'.
3. Click Save, Next, and then Next again to start placing the beacons on the plan to define the corners of the building.
3. Click Save, Next, and then Next again to start placing the beacons on the plan to define the corners of the building.
Placing beacons ensures asset positions remain accurate when updating a floorplan, as long as the new image uses the same beacon placement.
4. Click Next, add the floorplan's name (e.g., Ground Floor, Building A), and Save.
4. Click Next, add the floorplan's name (e.g., Ground Floor, Building A), and Save.
Click Save, and you'll be taken to the screen to add a new or previously created assets to the floorplan.
Click the floorplan name at the top of the screen to upload more floorplans or change the floorplan you are currently viewing if you have multiple.
Android: Creating new or placing existing assets on the Floorplan
1. Select a task, click the Inspections tab of your task, click the 3 dots in the top right corner, and click floorplans.
1. Select a task, click the Inspections tab of your task, click the 3 dots in the top right corner, and click floorplans.
2. Select and hold for a few seconds on the floorplan where you wish to add a new asset. Click Create Asset.
2. Select and hold for a few seconds on the floorplan where you wish to add a new asset. Click Create Asset.
Hold the dropped pin for a few seconds and drag to move the location of the asset.
3. Click New Asset or Duplicate an Existing Asset.
3. Click New Asset or Duplicate an Existing Asset.
4. Fill in the asset information and SAVE.
4. Fill in the asset information and SAVE.
Android: Servicing Assets on the Floorplan
1. Select a task, click the Inspections tab of your task, click the 3 dots in the top right corner, and click floorplans.
1. Select a task, click the Inspections tab of your task, click the 3 dots in the top right corner, and click floorplans.
2. Select the floorplan you'd like to see and service first.
2. Select the floorplan you'd like to see and service first.
3. Click the asset to edit and add remarks.
3. Click the asset to edit and add remarks.
You have the option to scan the asset's barcode or search for the asset using the buttons on the top right. This will locate the asset on the map once found. You can filter the floorplan so you only see certain asset types on the floorplan by clicking Asset Types.
Troubleshooting Floor Plan Upload Issues
1. Check File Format
Ensure the file format of your floor plan is compatible with Uptick. The platform supports the following formats:
PDF
Image files (e.g., PNG, JPG)
2. Verify Internet Connection
Ensure a stable internet connection. Large uploads, in particular, require consistent bandwidth to be processed successfully.
3. Troubleshoot Browser Issues
If the upload fails, try the following browser remedies:
Perform a hard refresh in your browser.
Clear browser cache and cookies.
Open an incognito or private browser window.
Switch to a different browser for testing, such as Google Chrome or Mozilla Firefox.
4. Address File Size Problems
Large file sizes can also lead to upload failures. If your file is excessively large (e.g., around 50 MB), compress it before attempting to upload again. Use PDF compression tools, many of which are available online for free.
Upload Method
To upload a floor plan on the web application:
Navigate to the property in Uptick.
Go to the
Documentstab.Drag-and-drop the file into the designated upload area or use the "Select Files" option to locate and select your document.
Recommended Steps:
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