Every object in Uptick has a unique ID number that the system uses to identify and track it. You'll need these ID numbers when:
Importing or updating data with the Data Importer
Setting up conditions for Actions and Custom Fields
Working with the Uptick API
Troubleshooting system errors
What's the Difference Between ID Numbers and Reference Numbers?
ID numbers are internal database identifiers (e.g., 1420) that Uptick uses behind the scenes. These are system-generated and cannot be changed.
Reference numbers are customer-facing identifiers (e.g., SQ-4000, T-12345) that appear in the Uptick interface. These are what you and your customers see.
When working with the Data Importer, API, or system configurations, you'll need to use the ID number, not the reference number.
How to Find an ID Number
Finding an ID number is simple:
Navigate to the object you want to find the ID for (e.g., a specific task, asset, client, or property)
Click to view that object
Look at the URL in your browser's address bar
The ID number appears at the end of the URL
Example:
In this example, 7387 is the task ID.
Quick Reference: Where to Find ID Numbers
Use this table to navigate to different object types and find their ID numbers.
Object Type | Key | Where to Find It |
Accreditations | accreditation | People > Accreditations > View |
Asset Types | assettype | Control Panel > Asset Types > View |
Assets | asset | Customer Data > Assets > View |
Billing Cards | billingcard | Billing > Billing Cards > View |
Billing Contracts | billingcontract | Billing > Billing Contracts > View |
Branches | branch | Control Panel > Branches > View |
Client Groups | clientgroup | People > Clients > Client Groups > View |
Clients | client | People > Clients > View |
Contractors | contractor | People > Contractors > View |
Cost Centres | costcentre | Control Panel > Cost Centres > View |
Defect Quotes | defectquote | Defect Quotes > View |
Invoices | invoice | Billing > Invoices > View |
Jobs | job | Tools > Jobs > View |
Keys and Equipment | key | Tools > Keys and Equipment > View |
Products | product | Billing > Product Catalog > View |
Properties | property | Customer Data > Properties > View |
Purchase Orders | purchaseorder | Billing > Purchase Orders > View |
Remark Types | remarktype | Control Panel > Remark Types > View |
Routine Service Level Type | routineserviceleveltype | Control Panel > Routines > Click the Service Level |
Routine Service Type | routineservicetype | Control Panel > Routines > View |
Service Groups | servicegroup | Control Panel > Service Groups > Edit |
Service Quotes | servicequote | Service Quotes > View |
Suppliers | supplier | People > Suppliers > View |
Task Categories | category | Control Panel > Tasks > Click on a category in the Categories section |
Tasks | task | Tasks > View |
Users | user | People > Users > View |
User Preferences | userpreferences | People > Users > View > under Preferences section click Update |
Warehouses | warehouse | Billing > Warehouses > View |
What Are Keys Used For?
The Key column shows the identifier you'll use when setting up conditions for Actions or Custom Fields.
For example, if you want an Action to apply only to specific clients, you would use:
client: [123, 456, 789]
Where 123, 456, and 789 are the client ID numbers.
Tips for Working with ID Numbers
ID numbers are permanent - Once assigned, they cannot be changed
Missing ID numbers - If you notice gaps in ID sequences (e.g., 1, 2, 5, 8), this is normal. Gaps occur when objects are deleted or due to how the database generates IDs
Exporting IDs - When you download data as a CSV, the ID column is always included. This makes it easy to update existing records
API usage - When working with the Uptick API, you'll always use ID numbers, not reference numbers
Need Help?
If you're having trouble finding an ID number or need assistance with the Data Importer, Actions, or Custom Fields, contact our support team through the question mark icon in the top right of your screen.
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