For products that require charging for labour such as callouts, you can configure the labour charges by doing the following:
Go to Billing > Product Catalog
View a product then click Update
Under the Callout section, set the Included labour and Labour increment
Included labour | The included labour describes the first hour of labour being charged according to the Unit price of the product |
Labour increment | The labour increment is the time margin by which the labour charge will increase beyond the initial included labour. (i.e. if the unit price is $100, the included labour is 60 minutes and the increment is 30 minutes, the expected additional charge after that 60 minutes has passed will be $50). Currently, labour increments are not automatically applied to tasks if included labour is exceeded. To trial beta features around the labour increment, contact our support team. |