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The Success Playbook

Join our Customer Success team as they guide you through key parts of the Uptick platform: from best practices, advanced workflows and tips.

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Written by Charlie Collins
Updated over 2 months ago

Series 1: Core Workflows

Episode 1: Fixed Invoicing

In the below episode, we cover:

  • The recommended configuration for Fixed Invoicing

  • How to set up a fixed contract

  • How to draft and send invoices in just a few clicks

Episode 2: Do & Charge Invoicing

In the below episode, we cover:

  • The recommended configuration for Do & Charge Invoicing

  • The Do & Charge process

  • Revenue Forecasting

Episode 3: Optimising Remarks & Defect Quoting

In the below mini-series, we cover:

Part 1 – Remark Creation in the App

  • Suggest products that pull straight through to quotes → no confusion, no delays, and faster turnaround for customers

  • Use & charge products that flow into invoices → nothing missed, every billable item captured

  • Time saving features: Replace Now & Suggested Products

Part 2 – Managing Remarks in the Server

  • Full workflow: from Quote creation → Repair task generation, with recommended favourites

  • Speed up quoting with Suggested Products

Part 3 – Recommended Configuration

  • Set up Replace Now & Suggested Products for faster, more accurate workflows

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