When will FireMate Desktop be discontinued?
The FireMate Desktop product will be discontinued (also commonly referred to as 'retired' or 'sunsetted') on 1st December 2025.
This includes all versions and functionality related to the product including mobile apps and desktop access. If you do not upgrade to Uptick or migrate your data to another job management software by the 1st December 2025 then you will have no longer be able to access any data currently stored in FireMate.
If you choose to move to another job management system then you are able to request a full database export from your FireMate account via the FireMate support team. This is a free service.
Moving to Uptick Workforce
We have made a significant investment in an automated data migration from FireMate to Uptick. If you choose to move to the Uptick Workforce product then you can expect a semi-automated data migration path. Full details of the data fields included in the migration are listed here.
In order to ensure a clean data migration, a series of data quality checks and mapping of data from FireMate to Uptick is required. There are two data preparation tasks you need to complete:
Once completed then your data migration can be done.
How to enquire about moving to Uptick Workforce
If you choose to move to Uptick then you can get in touch with the sales team at [email protected] and they will be able to advise on pricing and migration options.
Frequently asked questions
Why do software products get discontinued?
Most software products reach an end-of-life point at some stage. It is typically when the maintenance costs of developing and updating the software outweigh the revenues generated. By simplifying their product suite, software companies are also able to invest more in their remaining products and innovate faster to ensure their customers get the most value for their money.
How do I know if this affects me?
If you are a FireMate desktop customer then you will currently be accessing FireMate via a FireMate icon on your Microsoft computer. Your billing contact and primary contact (if applicable) will also have received an official email with notice of the discontinuation.
Example below
Example below
What does a full database export include?
A full database export includes a .csv file of your data. This will be shared as a zip file stored in a Google Drive folder and shared with you.
If you are an Uptick customer holding a FireMate license or database for historical records then these files will be exported from FireMate and stored in your Uptick server in an accessible format such as csv files.
If I choose to move to Uptick Workforce, how long will it take before I can start using it?
This can range from 1 week to 12 weeks and is dependent on your availability and engagement. If you choose to move to Uptick Workforce, our sales team can take you through the onboarding options including approximate timeframes.
What are some key differences between FireMate and Uptick Workforce?
Check out this article for more information on some differences between FireMate and Uptick Workforce. For any specific queries, please reach out to our sales team.