What is the Uptick Community?
The Uptick Community is an online space where you can connect with other Uptick users, learn more about the platform, and get more value from your Uptick experience. It is designed as a customer community and learning hub, bringing together helpful resources, discussions, and shared knowledge in one place.
What can you use Uptick Community for?
Inside Uptick Community, you can:
Ask questions and learn from other Uptick users
Share ideas, tips, and best practices
Explore product updates and community discussions
Access training content, webinars, and Academy resources
Join conversations with other users in similar roles or regions
It is intended to be a collaborative, searchable space where you can find answers, discover useful content, and learn how others are using Uptick.
How is it different from Support?
Uptick Community is different from contacting Support directly.
Uptick Community is a shared space for peer learning, discussion, tips, and general knowledge sharing.
Support is best for private, one-to-one help with specific issues and troubleshooting.
In short, Uptick Community helps you learn from the wider Uptick community, while Support helps with individual problems that need direct assistance.
What will you find inside?
Uptick Community includes a range of spaces and content types, such as:
A Feed where community activity and updates are shared
A Getting Started area to help you settle in
Tips & Tricks Community to help you get more from Uptick
Role or topic-based spaces such as Office User Community, App User Community, Community Feedback etc.
Webinars where you can view and register for upcoming webinars in your region
Uptick Academy includes different lessons on Uptick functionalities, split by the section of the Uptick Flywheel.
For example, to learn about Sales Quoting, open the Win Work page, click Start and then select any of the lessons you want to complete.
Regional spaces, which you will be automatically invited to, e.g. NA Uptick Hub
This makes Uptick Community a central place to keep learning, stay informed, and connect with others using Uptick.
How do you access it?
The Uptick Community is the private space available to current users only. Access to Uptick Community is provided by invitation. You will usually receive an email invite with a link to join.
If you are expecting an invite and cannot find it, check your spam or junk folder, contact the Uptick Support to request a new invitation, or click the question mark in the top right corner of your workspace, then select Sign up to the Academy.
Once you have access, you can quickly open the Uptick Community within your workspace by clicking the question mark in the top right corner of the screen and selecting Ask the community.
Who answers questions in the community?
Uptick Community supports user-to-user learning, but Uptick team members also help moderate the space and step in when needed.
Why join Uptick Community?
Joining Uptick Community gives you one place to:
Learn from other Uptick users
Find helpful resources
Stay up to date with product information and learning opportunities
Be part of a broader community using Uptick every day
Uptick Community is a great place to start exploring, asking questions, and discovering new ways to get the most out of Uptick.
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