FAQ - How do I set up after-hour times for clients, branches and my business as a whole?

You have the ability to set up when a particular task should start charging after-hour rates and fees. This will add transparency for staff when they are trying invoice labour for tasks where labour is invoiced reactively.

This can be done either at your entire system level, branch level or even at a client level if they have negotiated what times you are allowed to start charging after-hour call out and labour fees and rates.

Note: This configuration is NOT for how much you pay your field staff overtime, this is purely an ability to set up when your client or business expected should start charging the client after-hour callout and labour fees and rates.

The task looks at the client, then branch, then system setting to work out which after-hour times it should use. If it's not set at the client level, it will look at your branch level by default, otherwise your system setting.

After-hours is represented by these stripped lines over the calendar:

System level: Go to Control Panel > Business Hours > Save

Branch level: Go to Control Panel > Branches > view the branch > click 'Change' next to the Callout Hours

Client level: Go to People > Clients > View a client > click 'Change' next to the Callout Hours