Before creating a callout task, you need to set up attendance fee products in your Labour rates.
How to set up an attendance fee labour rate
Navigate to the Control Panel, search and open Labour rates
Click Create, then select Create attendance fee. To edit an existing attendance fee, click View, then Update.
Complete or edit the following fields:
Cost price - This is your blended average cost for this type of labour. This value is used during quoting, and updated with the individual technician's labour rate as technicians log time to a task.
Time allocation - Choose Included to cover travel, onsite and any other time logged to the task with a single allowance, or Split to set labour and travel allowances separately.
Included time - Shown when Time allocation is Included. Time included in the fee in minutes, covering travel, onsite, office and any other time logged to the task.
Included labour - Shown when Time allocation is Split. Labour time covered by this fee in minutes. Excludes travel.
Included travel - Shown when Time allocation is Split. Travel time covered by this fee in minutes.
Click Save and add pricing, enter the Unit price for each Price tier, then click Save attendance fee.
What happens when you create a callout task
When you select an attendance fee product during task creation, the callout fee is automatically added to the Work tab of the task. This means:
Field technicians don't need to manually add the fee
The fee is ready for invoicing immediately
You can track task profitability from the start