This article runs through how to add a Technician Note to a Task, which will appear on Service Reports.
From the app (iOS/Android)
Technician notes are added on the Finalisation tab of the task. Simply tap Add technician note (iOS) or Technician note (Android), then tap Save.
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How to add a Tech note from the desk
Go to the Task you want to add a Tech Note
Click on Update in the top right hand side
Scroll down to the Notes section
Add information to the Tech Note field
When you are finished > click on Save Task
