Why Validate Addresses?

Uptick uses Google Maps to validate property addresses. This ensures accurate location data across your system and provides several benefits:

Prevents duplicate properties – Avoids creating multiple entries for the same site (e.g., "10 Studley Street" vs "8-12 Studley Street")
Enables accurate mapping – Technicians can navigate to the correct location
Improves data sharing – Subcontracted jobs can share asset and rectification information
Supports compliance – Automatically populates contractor maintenance statements and signoffs

Validate Addresses When Creating a Property

When creating a new property on the Uptick Web Platform:

Navigate to Customer Data > Properties and click Create Property
Start typing in the Validated Address field
Select the correct address from the dropdown list
The Display Address field will auto-populate with the same address
Complete the remaining required fields and click Create

Tip: Always select from the dropdown suggestions rather than typing the full address manually. This ensures proper geocoding.

Fix Addresses on Existing Properties

From the Properties Dashboard

If you have properties that need geocoding:

Go to Properties and click Properties need geocoding (x) to open the Geocoding required window
Click a property in the list to open it in the panel on the right
Start typing the address in Search for an address to geocode it and select from the dropdown
Click Update address

Once a property is geocoded, it drops off the list. When every property is geocoded, the link reads All properties are geocoded and still opens the same window.

Geocode Several Properties at Once

In the Geocoding required window, tick the checkboxes next to the properties, or click Select all (x) properties
Click Bulk geocode properties in the panel on the right
When the run finishes, a message shows how many of the selected properties were geocoded

Not all addresses can be geocoded automatically. Any that remain in the list need to be geocoded one by one.

Clear Incorrect Geocoding

If properties were geocoded to the wrong location (for example, after bulk geocoding imported addresses):

In the Geocoding required window, click Un-geocode via map
Draw a shape on the map around the misplaced pins to select their properties
Click Wipe geocoding

Their coordinates are cleared and the properties return to the Properties need geocoding list, ready to be geocoded again.

From a Property Page

To update an address directly from a property:

Open the property and scroll to the Location section
Click Update
Start typing in the Search address field and select from the dropdown
Alternatively, expand Manually set address fields to enter address details manually
Click Update address

Note: If an address cannot be found via Google Maps (e.g., rural locations or Isle of Man addresses), use the Manually set address fields option.

Troubleshooting

Address not appearing in dropdown?

Try different variations (e.g., "St" vs "Street", include/exclude unit numbers)
Check if the address exists in Google Maps
For addresses not recognized by Google Maps, use manual address entry

Getting "address already in use" error?

Search for the property using different address formats
Check for existing properties with similar addresses under different clients
The address may already exist with slight variations

Address won't update?

Ensure you're selecting from the dropdown (not typing manually)
Try clearing your browser cache
If the issue persists, contact Uptick Support

Need help? Contact Uptick Support via the ? icon in your platform.

Validating Property Addresses