Uptick provides a variety of options to control who gets invoices, reports and quotes. These requirements can be set against clients as well as property contacts. In Uptick, contacts are managed at both client and property levels, with a primary contact typically responsible for receiving essential documents unless overridden by additional configurations. Understanding how these hierarchies and overrides interact is key to optimizing contact management. This article will walk you through how to configure these requirements effectively.
Setting requirements on the client
The following steps apply to editing the requirements for an existing Client, though the same process flow from step 2 onwards when creating a new Client.
Click on People > Clients > Edit the Client
There are 4 tabs where you can set up various requirements:
Primary contact | Primary contact details go here. The email used in the Contact Email and Contact Email CC fields will be the default for receiving invoices, reports and quotes unless a different email is provided in the other tabs |
Billing* | Details of who will receive invoices can be set here. |
Reporting* | Details of who will receive reporting can be set here. |
Defect Quoting* | Details of who will receive defect quotes can be set here. |
*If no details are provided for the Organisation, Attention, Email To and Email CC fields under these tabs, then it will use the Primary Contact details by default. This hierarchy ensures predictable invoice dispatch: emails are routed first to the Billing tab email, then to the Primary Contact email, and finally to the Property Contact email if no other configurations exist.
Best Practices for Invoice Email Configuration
Always configure the Billing Tab email as the primary recipient for invoices.
Populate the Primary Contact email as a fallback recipient.
Check and enable necessary delivery settings for all relevant contacts.
Property contacts and their billing requirements
One a property level you can have a list of contacts with their name, role, contact details and billing requirements. Toggles are provided making it quick and easy to select which contact will receive invoices, reports, quotes and notifications. To manage property contacts:
View a property > click on the Contacts tab > Update Contacts
A pop-up window will open where you can a Add Contact, provide their details and toggle if they receive invoices, reports, defect quotes and notifications (you must provide an email address against the contact in order to have their required documentation successfully sent to them). Once complete, click Save Changes
FAQ
How/when are invoices, reports and quotes sent?
All of these are sent via the Dispatch function on the task. This will create draft emails that will appear on the Dispatch page, which can be edited and altered before sending. When different recipients are to receive different documentation, separate emails will be sent accordingly (i.e. recipients set to only receive quotes will have a separate email sent to them)
How do client and property level configurations interact?
Settings at the client level generally take precedence over property-level configurations. However, any property-level contacts specifically marked to receive documents will still receive those documents regardless of client-level settings.
What happens if I configure additional contacts beyond the primary contact?
The primary contact in Uptick is designed to receive all essential documents (invoices, reports, and quotes) unless additional contacts or specific email fields are configured otherwise. If you need to include others besides the primary contact, add them as property-level contacts and mark them to receive specific document types.
Related Topics For further assistance, consider exploring other guides:
How to configure requirements for custom billing needs
Troubleshooting invoicing issues in Uptick
Client vs. property-level settings explained