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Quoted Change Requests
What is the turnaround time for a change request?
What is the turnaround time for a change request?
Once the request for the change to the template is submitted to [email protected] with the following information:
The name and the link to the template in the workspace.
Outline of the requirements for the customisation.
A PDF mockup highlighting the requirements.
And the quote is approved, the change request will be completed within 30 days.
Can the request be expedited?
Can the request be expedited?
Expedited processing is not currently available. Requests are actioned as efficiently as possible, and many are completed ahead of the 30-day turnaround. However, timelines may vary, and some requests may require the full processing period.
Why is the template already showing on the server before a response is received?
Why is the template already showing on the server before a response is received?
This indicates that the request is actively being worked on. Once finalised, an email will be sent to review the changes.
Can changes be added after a quote is approved?
Can changes be added after a quote is approved?
Additional changes communicated after quote approval may require a new quote and may incur further fees.
What happens if a quote isn’t accepted in time?
What happens if a quote isn’t accepted in time?
Quotes expire after 7 days. If not accepted within that period, a new request will need to be submitted.
Why do changes incur fees?
Why do changes incur fees?
Some template changes may appear simple, but can be technically complex and require advanced knowledge of Django, CSS, and HTML. You can edit the templates yourself or hire an external developer with expertise in these languages. Fees apply when requesting assistance from the Uptick Professional Services due to the specialised work involved.
Email templates
How to set a reply-to email address?
How to set a reply-to email address?
How to set the default name and reply-to email provides instructions for setting reply-to address used across all correspondence.
To specify a different reply-to address for a particular email template, edit the email template and provide a different email address in the Reply-to string field.
How can multiple email templates be used for appointment notifications?
How can multiple email templates be used for appointment notifications?
Create a new email template and set the category field to appointments_emails so that the template is selectable when sending notifications for upcoming appointments. Please do not make changes to the default email template for scheduled appointments.