Skip to main content
FAQs - Billing contracts

Frequently asked questions on billing contracts and their functionality and setup

Teresa Bui avatar
Written by Teresa Bui
Updated over a week ago

If you see this arrow, click to expand for more information!

We will add optional information and images under these arrows.

Why is a bulk price increase not working for some billing contracts?

A bulk price increase will only apply if the Price Increase Policy on the billing contract is set to Manually, by a percentage set at the time.

Why are billing contracts stuck in processing?

Creating a new invoice while billing contracts are processing can cause a number conflict and result in a timeout. Avoid raising invoices until billing contracts finish processing.

If contracts remain stuck, contact Uptick Support at [email protected].

What does "All" mean when selected on the billing contract line item?

Selecting All means every routine on the property is covered by the line item, inheriting the same pricing. This is NOT recommended because:

  • No seperate pricing for routines and levels at the property. No exceptions can be made—every routine follows the same rate.

  • No seperate account codes for routines and levels as all are linked with a single labour rate.

  • Makes revenue forecasting more difficult, as reports are grouped by labour rates rather than routines.

How to change the type of a billing contract?

The Billing type (Fixed or Do & Charge) CANNOT be changed after creation. Deactivate the existing billing contract and create a new one with the correct type selected.

How long does it take for Price Increase Policy on the contract to be updated?

Any updates made to the price increase settings for billing contracts can take up to 24 hours to take effect.

How to notify clients about a price increase?

Notifying of price increase must be done outside of the workspace, but navigate to Billing > Billing Contracts and click Download Billing contracts in the Download dropdown to download CSV file containing primary contact details, client billing requirements, as well as last and next price increase details.

If multiple contracts exist on a property, how can routine servicing (I&T) tasks be invoiced correctly?

If routines are on different billing contracts, they will be split to the seperate I&T tasks when generating routines for accurate billing.

Did this answer your question?