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FAQs - Contractor App

Frequently asked questions about Contractor App functionality

Uliana Tokerava avatar
Written by Uliana Tokerava
Updated this week

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Are Contractor Portal and Contractor App users different?

Contractor Portal users have free access but are limited to the Contractor Portal. Contractor App users require a paid licence and gain access to the Uptick Workforce app, which includes:

  • Prompt question responses

  • Access to floorplans and the product catalogue

  • Adding assets and defects

In addition, the tasks can be scheduled on the web for contract app users.

What is the Additional Charge Per Licence for the Contractor App addon?

Pricing varies by country and subscription agreement. Contact your Uptick representative or email [email protected] for details.

How do I set up a Contractor App user?

Please review How to enable Contractor App Addon.

Are Contractor App and Field users different?

Contractor App users have restricted access compared to Field Users. They cannot:

  • View or manage Purchase Orders

  • Add Appointments to tasks

  • Access the Authorization section

  • View client information (except for public property contacts)

  • Add or edit Invoice Notes

  • Create Defect Quotes

  • Dispatch jobs

  • Preview or publish service reports

  • Manage Allowances in Timesheets

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