Uptick is currently assessing service level agreement (SLA) targets on tasks you create. These targets save you from setting the Due on site & performed Due dates.
The SLA targets that we set are for the UK's National Security Inspectorate (NSI) and British Approvals for Fire Excellence (BAFE) schemes. Once configured on your account you'll be able to easily select an SLA target on any Task you create.
Reminder
To make use of SLA targets you need to have both the SLA extension enabled and an SLA scheme configured on your account.
SLA Schemes
The SLA targets currently configured are in the below table. If you'd like to include an extra scheme, please reach out to our support team with an enquiry.
Scheme | SLA Target |
Security Callout | 8 Hours |
Fire Callout | 24 Hours |
SLAs in Uptick
To make use of SLAs in Uptick be sure to select the SLA target on any Task that you create.
Select to Create a Task on the Tasks list view
Under the Due section when creating a Task choose a Priority and SLA target from the dropdown lists
Once an SLA target is on a Task, either the On Site By or Perform By date & time will be set automatically.
This will also allow you to see Tasks with an SLA in our Realtime Operations dashboard.
Once a Task is in progress, the On Site date time will be set.
If the On Site date time is within the On Site By date time the SLA target will update to green.
If the On Site date time is not within the On Site By date time the SLA target will be updated to red.
Once a Task is performed, the Performed date time will be set.