What You'll Learn
What Google password breach alerts mean for your Uptick account
Why you're seeing this alert
How to protect your account
Uptick's security measures
Understanding the Alert
You may receive an alert from Google Chrome or your browser that states:
"The email and password combination you're using on Uptick has been found in a database of breached passwords"
This does NOT mean Uptick has been breached.
This alert means the password you're using for Uptick is also being used on another service, and that other service has been compromised. Your password has been exposed in a data breach elsewhere on the internet.
Why This Matters
When passwords are reused across multiple services, a breach on one platform puts all your other accounts at risk. If someone obtains your password from a breached website, they may try using it to access your other accounts, including Uptick.
What You Should Do
1. Change Your Uptick Password Immediately
On the Uptick Web Platform:
Click your initials in the top right corner
Select Change Password
Create a strong, unique password
For Administrators resetting staff passwords:
Navigate to People > Users
Select View next to the user account
Click Change Password
2. Use a Unique Password
Your Uptick password should be:
Unique - not used on any other service
Strong - at least 9 characters with a mix of letters, numbers, and symbols
Not a common password - Uptick prevents the use of commonly breached passwords
3. Consider Using a Password Manager
Password managers help you:
Generate strong, unique passwords for each service
Store passwords securely
Avoid password reuse
4. Enable Single Sign-On (SSO) for Enhanced Security
For the strongest security, ask your administrator about enabling SSO through your company's identity provider (Microsoft, Google, or other providers). SSO provides:
Centralized password management
Multi-factor authentication (MFA) through your identity provider
Reduced password fatigue
Better security controls
Uptick's Security Measures
Uptick takes password security seriously:
Strong password requirements - Minimum password strength is enforced
Common password prevention - Commonly breached passwords are blocked
Brute force protection - Failed login attempts are logged and timed out
Secure password storage - Passwords are encrypted using industry-standard PBKDF2 with SHA256
SSO support - Connect to your identity provider for enhanced security
No password rotation required - Following NIST guidelines, we don't force regular password changes
Note: Uptick does not offer native two-factor authentication (2FA). For enhanced security with MFA, we recommend using Single Sign-On through your identity provider.
Need Help?
If you need assistance changing your password or setting up SSO, contact our support team:
Use the ? icon in Uptick and select Need Help
Email: [email protected]