Inbox uses AI to sort your email, suggest actions and draft replies. To cover that AI usage, Inbox has a fixed monthly fee that includes up to 1,000 conversations. If you need more, you can buy them in advance or pay as you go. This is introductory pricing and may change in future.
Free trial
During the trial you can receive unlimited emails and explore the value of the Inbox.
You will only be charged once your team exceeds 50 conversations in a month — so you can set your folders up, get the team working in it and see whether it earns its place first. See what counts as a conversation below.
What it costs
Country | Access to Inbox (1,000 conversations included) | Price per additional 1,000 conversations | Pay-as-you-go per 100 conversations |
Australia | AU$200 | AU$200 | AU$30 |
New Zealand | NZ$200 | NZ$200 | NZ$30 |
United States | US$125 | US$125 | US$18.75 |
Canada | CA$155 | CA$155 | CA$23.25 |
United Kingdom | £115 | £115 | £17.25 |
EU | €125 | €125 | €18.75 |
One price per Uptick workspace, with unlimited desk users and unlimited inboxes. Add everyone who needs the Inbox and every mailbox you want to bring in, and the price stays the same. Your first 1,000 conversations are applied automatically the moment you create your first conversation in the Inbox.
What counts as a conversation
A conversation is an email thread your team replies to, or takes an AI action on. A reply counts when it answers an earlier message from the other party, so a conversation your team starts is not counted until the other party replies and your team answers.
New emails and forwards don't count. Starting a new email or forwarding one on isn't a conversation. It only becomes one if the other party replies and your team answers.
The AI work that happens automatically on every email — sorting, matching, filing — is not charged. We only charge when Uptick has done something for you.
You can keep track of how many conversations you have used at any time in the Inbox usage card in Control Panel > License Manager. It shows Billable conversations for the current billing month.
✅ What counts
A reply to an email the other party sent you
An email where you use AI to take an action — converting a PDF into a purchase order bill, approving a quote, drafting a reply you send
❌ What doesn't count
The back-and-forth on a thread you've already been charged for
An email nobody replies to or actions
A new email your team sends, until the other party replies and your team answers
An AI suggestion you don't accept
Automated sorting, filing, matching and assignment of email
Junk and spam
Internal notes on a ticket
Portal and system-generated email you only read and close
An email you forward on
Replies to the Getting started emails that come with a new inbox
One thread, one conversation. However many times you reply, forward, or use AI on the same email thread, it's counted once. A thread that runs for three weeks and forty messages is still one conversation. It counts in the billing month in which your team first worked on it.
An example
Your team receives 3,400 emails in a month.
900 are junk, marketing or automated notifications — not charged
1,600 are read, filed and need no reply — not charged
900 get a reply, a quote approval or a bill created from a PDF — 900 conversations
That sits inside the 1,000 included, so there's nothing extra to pay that month.
Keeping track of your usage
Your live count is shown as Billable conversations in the Inbox usage card in Control Panel > License Manager at any time, so you can see where you are against your included 1,000 before the month closes.
If you go past 1,000, we'll get in touch before the end of the month to talk through buying a further bundle or paying as you go.
Frequently asked questions
How do we get started?
How do we get started?
Click Inbox in the left-hand navigation and follow the steps to set your first inbox up. If you can't see it, switch it on in Control Panel under Extensions.
Why is there a charge for Inbox?
Why is there a charge for Inbox?
Inbox is powered by AI, which costs us every time it reads an email, makes a match or drafts a reply. The monthly fee covers that cost.
Why charge for conversations rather than users?
Why charge for conversations rather than users?
The AI cost tracks the number of emails handled, not the number of people looking at them. Charging per conversation follows the actual cost — and it means adding someone to the inbox never costs you more.
When will we be charged?
When will we be charged?
Not while you're trialling it: you will only be charged once your team exceeds 50 conversations in a month. After that, Inbox appears as an extra line on your monthly Uptick subscription invoice, charged in arrears — the same way your licences are.
What happens if we go over 1,000 conversations in a month?
What happens if we go over 1,000 conversations in a month?
Two options. You can pay as you go in lots of 100, charged automatically at a small premium, or move to a higher monthly volume in lots of 1,000. We'll reach out before the end of the month rather than letting it surprise you on the invoice.
Do unused conversations roll over?
Do unused conversations roll over?
No. Each month starts fresh — conversations you don't use don't carry into the next month.
Are we charged if the AI suggests something wrong?
Are we charged if the AI suggests something wrong?
No. The AI reading an email, matching it and making a suggestion is free. The charge only attaches when you reply, or accept a suggested action.
We CC our shared mailbox on everything as a record. Does that cost us?
We CC our shared mailbox on everything as a record. Does that cost us?
Only if someone replies to it or actions it. Email that arrives, gets filed and is never replied to is not charged — so using the inbox as your correspondence archive doesn't cost you anything.
Does a long back-and-forth cost more than a quick reply?
Does a long back-and-forth cost more than a quick reply?
No. However many messages go back and forth on one thread, it's one conversation — and however many AI actions you take on it, it's still one.
Who do we talk to for more information?
Who do we talk to for more information?
You can switch the extension on or off yourself in Control Panel under Extensions. For anything else, email [email protected].