Dispatching
Why has my dispatch failed?
Why has my dispatch failed?
If a dispatch fails from a task, it will list why it failed on the screen on the right hand side.
Common Reasons for Dispatch Failures:
The client email is not configured or mismatched.
There is no email address attached to the client.
The client information on a task was recently updated, leading to referencing issues.
The invoice is not able to push to the accounting partner
Once you've fixed the originating issue, click 'Retry from start' to refresh the dispatch to start again. If another error comes up, just keep following the logs of why it has failed, fix the problem and click retry from start again or reach out to our support team for assistance.
Why are my documents not sending as part of a Dispatch?
Why are my documents not sending as part of a Dispatch?
When sending documents as part of a Dispatch, there's a limit of 10MB per file.
Files over this size will need to be viewed in the Dispatch Portal - but be assured that your email will send to the customer, without the attachment on the email itself.
This limitation is imposed to ensure all email inboxes will receive the original information, as some email providers automatically mark large attachments as spam or junk.
