There are two ways to retain your FireMate data:
If moving to Uptick, applicable FireMate data is migrated to your new Uptick workspace. Learn about the items migrated in FireMate Data Migration Inclusions article.
If you choose not to migrate to Uptick, request the full export of your FireMate data.
Need both? An export can be provided alongside the migration if you want a separate copy.
Full export of your FireMate data
The extract is provided in CSV (spreadsheet) format and includes:
Assets
Attachment metadata
Branch information for customers, contracts, employees and properties
Common responses
Contacts
Contact report schedules
Contracts
Contract fees
Contract rates
Contract labour rates
Contract equipment rates
Customers
Customer custom invoices (with line items)
Custom invoices (with line items)
Custom prompts
Defects
Employees
Image metadata
Inventory
Invoices (with line items)
Jobs
Notes
Product periods
Properties
Purchase orders
Quotes (with items)
Regions
Routine activities with periods
Safety checklists
Service requests
Service requests tasks
Service requests equipment
Suppliers
System config - general settings
Tech visits
Zones
as well as:
Attachments that have been manually uploaded into FireMate by the user - at customer, contract, property, quote, Service requests, jobs, employee levels (via the attachment tab)
Images for assets and defects
Actions before FireMate retirement
Please download reports from FireMate if you wish to retain PDF copies
Also download any invoices that are not accessible through your accounting integration
Close out or deactivate any non-performed tasks in FireMate.
Key information:
The export file will be provided to you in a zip file format - it will include 3 main parts:
CSV folder - containing all of the FireMate data records
Attachments folder - containing attachments uploaded to FireMate
Images folder - containing photos uploaded to FireMate
The final export can be requested at any time. You may choose to wait until the 1st of December OR request it prior. We will provide you with one final export
Due to the large number of requests there will be a waiting period for everyone to get the export processed and delivered
Uptick can still provide your FireMate export after the retirement date until the FireMate servers are shut down (date TBD)
Uptick will be able to retrieve FireMate data if absolutely required in the future if you are an Uptick customer
Uptick is committed to supporting its customers to fulfil any legal obligations wherever possible
If you would like to see a sample export of your FireMate data at any time; please request via [email protected]
Scenario 1: You have transitioned to Uptick
We will also be taking an archive of migrated data to be stored in Uptick workspaces in addition to the final export
The final export will be uploaded to your Uptick Knowledge base
For those transitioning to Uptick, we will also be able to generate an export from the FireMate archive after the servers are shut down
The export itself may be a multi-part zip or a single zip
We will include instructions for opening a multi part zip in the note description
These files will not be password protected but will be behind an Uptick security group permission so only selected users can access the data.
Scenario 2: You are transitioning away to a different software
We will be distributing this via a public time limited link to a zip file
The expiry will be 7 days, if the link expires you can request another one
The export may be a multi-part zip or a single zip
It will include instructions for opening a multi part zip in the note description
The zip file will be password protected with your FireMate database code
Uptick will only share these links with an official company email address
We will ask you to acknowledge once you have successfully downloaded
If you are not a current Uptick customer, once you have acknowledged receipt of your final export we will stop holding your data records as per data security guidelines and our usual customer offboarding processes.
Legal obligations:
Uptick is committed to supporting any legal requirements you have as a provider. Uptick will be able to regenerate specific reports free of charge if necessary to support legal and compliance obligations
Any requests must be emailed to [email protected] - including a record of the legal proceeding.
Important reminder re Report & Invoice PDF downloads:
Unfortunately PDFs in FireMate can not be downloaded, migrated or exported in bulk as these are not stored in FireMate. Instructions on how to download reports and invoices in FireMate are attached.
Reminder re key dates & details of the retirement:
FireMate cannot be accessed from 9pm AEDT 1st December 2025
The last FireMate subscription invoices will be issued on the 1st of November 2025
FireMate Support will be shut down on the 1st of February 2026
FAQs
Why can’t Uptick provide full PDF downloads of FireMate reports in bulk?
FireMate Desktop did not store copies of automatically generated reports, so it is not possible to provide bulk PDF downloads.
Can a full export of FireMate data be requested if we are moving to Uptick? Is there a cost for the extract?
Yes, a full export can be requested alongside the migration, and there is no additional cost for the extract.
FireMate Desktop is installed on my local machine, will this continue to work?
No. Although the FireMate Desktop interface is installed on-premise, it still it relies on certain data and services in the cloud to function such as receiving data from the field.