FAQs
This frequently asked questions segment will guide you through common scenarios that arise when getting started with ABAS.
- Understanding cost centres and account codes
- Why are base dates required on certain asset types?
- Setting up routines for partial servicing (20 percent detector or red/green/blue testing)
- Why does the dispatch email say the service report is non-compliant?
- Use and Charge or Suggest and Quote? What's the difference?
- Troubleshooting billing cards
- When does my accounting partner sync?
- What do the colours mean on the routine calendar?
- Understanding the People section in Uptick
- How to sync your suppliers with your accounting partner
- What is the difference between description and unit description on a product?
- How do I share property documents with a client?
- When to use Re-apply sub-tasks
- What happens when I merge a defect quote?
- How do I import products with their sell prices?
- What is the difference between a Defect Quote and a Service Quote?
- How do I schedule a repair?
- Why would you need to put properties on hold?
- Uptick Terminology
- Uptick vs. FIREMATE Terminology
- Server Errors
- Invoicing troubleshooting
- How do I get the photos to display on the task/report?
- Why is the routine duplicated on the grid?
- Troubleshooting for the iOS App
- Why are my tasks splitting up?
- Why are the tables in the service quote going missing?
- How do I move assets from one property to another?
- How can I split a defect quote up into multiple tasks, but still keep it on the one invoice?
- Why is my asset duplicating/not on the task work tab?