Understanding Remarks

Article author
Aleks Petrovic
  • Updated

Remarks are the predefined comments that describe the nature of a defect and how it should be rectified when it is found during inspection. Remarks are a powerful tool for technicians as it reduces a lot of manual input and also speeds up the defect quoting process when configured properly. Here are the most common components of Remarks that you will typically engage with:

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Label The name of the remark as it will be listed on the app and in service reports and quotes.
Description Details the description of the defects found during inspection.
Resolution The actions required to resolve the defect.
Severity

How serious the defect is. There are five severities:

  • Informational: Detailed advice or general comment.
  • Recommended: A modification suggested to improve performance.
  • Non-Conformance: Missing information or incorrect feature that does not affect operation.
  • Non-Critical: An impairment not likely to critically affect operation.
  • Critical: A defect that renders a system inoperative.

Remark status

Remarks can have the following statuses associated with them:

Open  The default state of a remark when it's set against an asset. A remark remains open until it becomes Resolved
Verified  An open remark is set as verified when another technician inspects the asset and marks it as such, confirming that the remark is as initially stated. Verified remarks are still considered Open, so they will still be on the asset and pull through to Defect Quotes.
Resolved  The nature of the defect has been addressed and rectified, typically through a repair task. Once a remark is resolved it will no longer show up in any asset displays or defect quotes as all necessary rectification work has been carried out.

Remark types

Remarks can be either asset specific or global. 

Asset specific

An asset specific Remark will only appear for the appropriate asset when it's being serviced in the app. This means the technician only sees a short list of applicable remarks instead of needing to scroll through every remark on the system to find what they are looking for. Asset specific remarks can only be added via the data importer.

Global

A global remark will appear for any asset being serviced in the app. 

See all open remarks across the system

Go to Customer Data > Assets > View Remarks to see all open remarks that are non-conforming, non-critical or critical defects.
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Helpful resources

Remarks have a lot of configuration and interaction with other parts of Uptick. The articles listed below will help you understand how to get the most out of them.

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