I am having issues trying to issue a defect quote to the client. Why?

Article author
Craig Handley

An account does not exist for this client

Below is an image of a common error that may arise when trying to send a defect quote:

When you receive an error notification that says an "account does not exist for this client" you can fix the problem by managing client details.

Step 1: Locate the client by running a search. Under clients, search the email address you are trying to send the quote to. 

Step 2: If the search returns more than one client under results, you must either change the client's email address, or attach the second client to the same account as the client you intend on sending the quote to. You can attach an account to a client by editing the Client and selecting the account.

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