All things Reports, Customising Reporting, Dynamic Forms and Email Templates

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Uptick Customer Support
  • Updated

Uptick has default templates which suit most business needs.

However, if you are wanting to stand out from the crowd, Uptick does offer a template creation service. 

You can also make a template customisation request for a quotation or change to any templates. 



Index of our standard ready-made templates

Type Standard Template

Tax Invoice

Purchase Order


Defect Quote

Service Quote


Service Report

Monthly Report

Call Out Report

Rectification Report

Annual Certification VIC (AESMR)

Annual Certification WA (ASMR)

Annual Certification NSW (AFSS)

Annual Certification NSW (AFSS) Feb 2020

Supplementary AFSS NSW

Supplementary AFSS NSW Feb 2020

Annual Certification QLD (Occupiers Statement)

Annual Certification SA (Form 3)

Annual Certification TAS (Form 56)

Yearly Condition Report

ESM Audit

Doors Report

Means of Egress

Passives/Penetration Report

Asset Register


Take 5

COVID-19 Form

Form 71 (QLD)

Form 72 (QLD)


If you are wanting any of these templates activated on your server, please just email our support team and raise a ticket. 


Document Templates

Edit or create a document template

Uptick does offer a template creation service which you can learn more about in our article on making a template customisation request.

  1. From the navigation menu, click on the Control Panel > Document Templates. 
  2. From the templates editor page, you will be able to find the appropriate document to Edit HTML. You can create a whole new document by selecting the Create button to the right of the screen.
  3. Customise your template as required via the template editor. Use a preview of a recent report to see the changes as you write the code.
  4. Once edits are completed, select Save Template.



Email templates

To edit an email template

Uptick offers a paid service for making custom changes to email templates. Please raise a support ticket and attach a mock-up template with clear and comprehensive markups to initiate a request and start the quoting process.


If you'd like to edit the code yourself, please see below.

Step 1: From the navigation menu, click on the Control Panel tab then select Email Templates.


Step 2: Select the type of template you wish to send and click Edit/Customise. You will be directed to the editing page for the particular e-mail format you selected. This is where you can customise the text in the template. 


Step 3: Click Save Template to keep your edits so you do not have to re-enter them the next time.

Helpful Tip: Fill the reply to string with your internal company email, this will allow your customers to respond directly to you from any emails they receive via this template.


Creating a new E-mail Template

Uptick offers a paid service for creating custom email templates. Please raise a support ticket and attach a mock-up template with clear and comprehensive markups to initiate a request and start the quoting process.

If you would like to write the email code yourself, please see below steps. 

  1. Follow step 1 from above to navigate.
  2. Click 'Create' on the emails page.
  3. Fill in the form, and select save. 

Uptick also provides default e-mail templates for you. If you would like to change these, just click Customise

Dynamic forms (pre-start checklists, JSAs, Take 5's)

Once enabled, this extension allows the creation of custom electronic forms that can be filled out and sent from either a technician's app when onsite or by the office via the web.

These could be anything from SWMS, JSA's or OH&S's to site specific paperwork or documents required by a specific client. Just like your reports in Uptick, they can be customised for a cost. We offer a Take 5 and a COVID-19 Prestart Checklist as a free template for you to start with, just ask support.


Keywords: afss, aesmr, auditing, audit reporting, reporting, templates, reporting templates, email templates, changing my templates, editing my templates, dynamic forms, font, change colour, customisation request 

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