Costing & Profitability

Article author
Maddison Taubert
  • Updated

Uptick Profitability is a way to view information about the task’s financials, showing you the projected and actual profits of a single, multiple or all tasks. Most of Uptick's profitability is automatically populated via the different flows in our system, however, customers can go above and beyond to really track profits in different areas of the business.


Setting up product types

A good part of Uptick's profitability is being able to go that extra mile and split up the types of products you sell and buy in order to get a clear breakdown on your tasks. When creating products in the Uptick system, make sure you accurately set the 'type' of product it is:




Labour Rates and Multipliers

It's very important to your profitability accuracy that you add each technician's base cost rate. Something extra you can also do to increase the accuracy of your labour is setting up and using Labour Rates. Our Labour rate page is where you set up base rates for all your technicians and any extra labour rate multipliers that you might want to apply to sessions and timesheets.

Contact your manager if you don't have the permissions. 

Navigation: People > Users > Labour Rates. 

Read more about Labour Rates here.


Adding Labour Estimates to Tasks (Estimated Duration)

Estimating labour costs can be tricky, but also quite important when understanding how much you're really profiting from each task, client, servicegroup or as a company. Without understanding your estimated costs whole-heartedly, how do you really know how much profit you are making? 

Adding labour estimates to your routine maintenance and products is the only way you can add estimated labour time to your Tasks and Jobs seamlessly. It's a once off, large change you can do which allows you to be able to compare estimated labour time and actual task sessions created by your technicians. This will not only allow you to compare your technician's labour times vs estimates, it will also allow you to get a better understanding of how well you're quoting labour.

Add estimated time to your products so Uptick can automatically pull these values onto your quotes and repairs, and your routine maintenance so Uptick can add these values onto your Inspection and Testing tasks.

Adding estimated time to your products: Billing > Product Catalogue > View each Product. Update time estimates on your products in bulk using the Product importer.

Adding estimated time to your routines or services: 

For Customers on Routines: Individually by editing each routine on each property, or in bulk using the bulk editor in Customer Data > Routine Services List.

For Customers on Services: Individually by editing each service contract on each property, or in bulk using the bulk editor in Customer Data > Service Contracts List.


What you see on your Tasks

Current Profitability

Current i.e Actual profitability is a calculation on what you performed (pre-invoice) or what you've invoiced (post-invoice) on each task, broken down by the type of product that is used.


Table Breakdown:

  • Labour:
    • Cost: Labour cost comes from the sessions recorded by your technicians multiplied by the base rate of that particular technician. It can also come from the summed cost price of all Labour products that have been performed on the Work tab, but we don't recommend you add a cost price to any of your Labour products, instead grab it from the actual sessions recorded as it's more accuratete.
    • Sell: The sell price of the invoice/s on the task (post-invoice), otherwise the summed price of all your performed labour products on the Work tab (pre-invoice).
  • Materials, Expenses, Subcontracted:
    • Cost: The summed cost price of all material, expenses and subcontracted products that have either been performed on the Work tab, or are sitting on an approved purchase order on the task.
    • Sell: The sell price of the invoice/s on the task (post-invoice), otherwise the summed price of all your performed material, expenses and subcontracted products on the Work tab (pre-invoice).
  • Labour Hours:
    • The summed time of all sessions that have been created by your technicians (includes travel sessions)

Budgeted Profitability

Budgeted profitability is the projected profitability of this task before it's been completed which either comes from the quote if it's a repair or from the billable values that are on the Work tab of the task (All per visit or asset fees that have been pulled into the task).


Table Breakdown:

  • Labour, Materials, Expenses, Subcontracted:
    • Cost: Cost comes from the summed cost price of all Labour products that have been quoted on.
    • Sell: Sell comes from the summed sell price of all Labour products that have been quoted on.
  • Labour Hours:
    • The Estimated Labour on the task that has either been automatically pulled across from your quote, routine maintenance or has been manually added to the task. Read Setup section above to hear more about estimated labour.


System-wide Profitability Dashboard 

Accessed via Tools > Insights and reporting > Profitability

Shows a larger picture for managers, highlighting all tasks and profits on the one page with filters and favourites available to check in on those things important to you.  

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