Adding general and/or critical notes to a report can help display extra information to your client that isn't necessarily relevant to a certain report item. It could be a note that is relevant to the entirety of the service or something that requires urgent attention by your client.
You are only able to add a General or Critical Note to a report once it has already been created.
Step 1: Create a report on either the task or from the reports page.
Step 2: 'Edit' this report from reports page (Tools > Reports) or 'View' the report on the task under the reports tab and then click 'Edit' once you're viewing the report in question.
You will be directed towards this page:
Step 3: Add your intended note into the 'General Note' and 'Critical Note'. Press 'Save Report'.
Step 4: Generate a new PDF.
NOTE: If the newly generated PDF doesn't show a Critical or General Note, it might mean your templates need updating. Email support if this is the case.