How do I reset the password for my staff and on-site techs?

Article author
Aleks Petrovic
  • Updated

In this article, we explain how to change your users password or send them an email to reset their password.

  1. In the navigation bar, click People → Users. This will show the full list of users who access your server. 
    Screen_Shot_2021-01-19_at_8.02.56_am.png
  2. On the right hand column - select ‘View’ next to the user’s account you wish to reset.
  3. The next page will offer a grey ‘Change Password’ button - Select this to set the new password. 
    Screen_Shot_2021-01-19_at_8.01.45_am.png
  4. You will then be asked to put in a password and confirm that password. Note - it would be advisable to reset it to a generic password and then let the user login and update it.
  5. The user can login with the generic password then click on their initials in the top right corner → ‘Change password’ button.
    Screen_Shot_2021-01-19_at_8.04.17_am.png

How to change your password in the app once it has been reset to a generic password:

Screen_Shot_2021-06-16_at_3.05.48_pm.pngScreen_Shot_2021-06-16_at_3.09.03_pm.pngScreen_Shot_2021-06-16_at_3.09.18_pm.png

 

 

Keywords: User password, staff password, forgot password, reset password, locked out, locked, reset technician password, reset password for app user. 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.