Contacting our support desk

There are several ways to get in contact with our support team. Whether it's through email, over the phone or using Zendesk, our 'ticketing' system.

Through our support desk:


  • General enquiries
  • Feature requests 
  • Issues or bugs 
  • Training, template or development enquiries

By using the ? icon on the top right corner of the screen, you are able to get in contact with the Uptick support team quickly and more easily.

Step 1: Click on the ? icon.

Step 2: Click ‘Raise a support ticket’


Email if you would prefer to use email. 


Over the phone:

Phone 1300 657 436 for: 

  • Urgent breakdowns 
  • Onsite App assistance and troubleshooting

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