The help centre is full of useful, easy-to-read articles which guide you through the difficult, or not so difficult processes of Uptick.
Accessing the Help Centre from within Uptick
From any page in Uptick, simply click on the question mark in the upper-right hand corner of the screen and click Browse the Uptick Learning portal. You can also use this help menu to view the system status, raise/check on support tickets and contact us directly.
Browsing the Help Centre
On the main page of the Help Centre you can click to read recent and promoted articles, contact the support team and browse sections to find the information you're looking for. The content is split up into categories including Web help articles and iPad help articles. If you are not using the search engine, you can generally find all the articles you are looking for through these categories and sections.
Searching for information
The easiest way to find the information you are looking for is by using the search engine to search for keywords. As you type a shortlist of suggestions will appear for you to click on.
Alternatively if you type your search term then press the enter key you will see a full results page that can be browsed by category that shows all articles with the included keyword. Please keep in mind that misspelled keywords will not return any results.
The articles are full of pictures, steps and easy-to-read languages to help you through the most complicated processes.
If you are unable to find the information you are looking for, you can always contact our friendly support team through your Uptick support or via email. See the Using the Uptick support ticket system article to find out more information about this.