Uptick for office users

228 articles
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Written by Teresa Bui, Uptick Support and Aleks Petrovic

Uptick vs Cash Terminology

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Written by Teresa Bui. Updated over a week ago

How do I change correspondence details for site?

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Written by Teresa Bui. Updated over a week ago

Where do I keep details of additional contacts for a certain site (eg. owners, tenants, etc.) ?

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Written by Teresa Bui. Updated over a week ago

If I add a document to a particular task, will it appear on the property documents?

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Written by Teresa Bui. Updated over a week ago

Will my notes appear on the invoice or are they internal?

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Written by Teresa Bui. Updated over a week ago

If we receive a call from a party we don't normally service, how do we create an ad hoc task?

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Written by Teresa Bui. Updated over a week ago

Everything about Products

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Written by Teresa Bui. Updated over a week ago

Importing data

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Written by Teresa Bui. Updated over a week ago

How can I tell which technician was last on site?

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Written by Teresa Bui. Updated over a week ago

Applicable Assets

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Written by Teresa Bui. Updated over a week ago

Xero Integration

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Written by Teresa Bui. Updated over a week ago

Everything about Assets

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Written by Teresa Bui. Updated over a week ago

Uptick Change Management/Release Process

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Written by Teresa Bui. Updated over a week ago

Viewing a Property

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Written by Teresa Bui. Updated over a week ago

How to add items to an invoice before dispatching

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Written by Teresa Bui. Updated over a week ago

Creating Asset Types

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Written by Teresa Bui. Updated over a week ago

Creating a new property

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Written by Teresa Bui. Updated over a week ago

The Timeline

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Written by Teresa Bui. Updated over a week ago

The Equipment/Key Register

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Written by Teresa Bui. Updated over a week ago

Everything about Emails and Correspondence

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Written by Teresa Bui. Updated over a week ago

How do I set up automatic labelling for my assets?

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Written by Teresa Bui. Updated over a week ago

Appointment Scheduler

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Written by Teresa Bui. Updated over a week ago

Everything about Clients/Client Groups

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Written by Teresa Bui. Updated over a week ago

ESM presets

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Written by Teresa Bui. Updated over a week ago

Can I send emails from my own email address instead of [email protected]?

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Written by Teresa Bui. Updated over a week ago

Classic Logbooks

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Written by Teresa Bui. Updated over a week ago

Everything about the (old) Customer Portal

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Written by Teresa Bui. Updated over a week ago

Contractors and Suppliers setup

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Written by Teresa Bui. Updated over a week ago

View and Edit Asset Types

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Written by Teresa Bui. Updated over a week ago

Price Books and Tiers

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Written by Teresa Bui. Updated over a week ago

Sales Dashboard

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Written by Teresa Bui. Updated over a week ago

MYOB Business Integration

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Written by Teresa Bui. Updated over a week ago

Creating Tasks

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Written by Teresa Bui. Updated over a week ago

Company Information Setup

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Written by Teresa Bui. Updated over a week ago

Schedules

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Written by Teresa Bui. Updated over a week ago

Selecting tasks in the Geo-allocator

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Written by Teresa Bui. Updated over a week ago

Client Approval Process

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Written by Teresa Bui. Updated over a week ago

Assigning tasks to rounds via the Geo-Allocator

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Written by Teresa Bui. Updated over a week ago

All things Reports, Customising Reporting, Dynamic Forms and Email Templates

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Written by Teresa Bui. Updated over a week ago

Task categories

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Written by Teresa Bui. Updated over a week ago

FAQ: What browsers are supported in Uptick?

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Written by Teresa Bui. Updated over a week ago

How to bulk manage assets

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Written by Teresa Bui. Updated over a week ago

Filter by Service Groups in Geo-allocator

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Written by Teresa Bui. Updated over a week ago

Client Dashboard

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Written by Teresa Bui. Updated over a week ago

Assigning a Technician to a round

How to ensure your Rounds have technicians assigned to them.
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Written by Teresa Bui. Updated this week

Security Groups

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Written by Teresa Bui. Updated over a week ago

Searching for Tasks

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Written by Teresa Bui. Updated over a week ago

Creating and editing Report Types

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Written by Teresa Bui. Updated over a week ago

Working with Body Corporate and Owner Corporations managers (OCMs)

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Written by Teresa Bui. Updated over a week ago

Searching for an existing Client

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Written by Teresa Bui. Updated over a week ago

Adding Suggested/Replacement Products to asset types

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Written by Teresa Bui. Updated over a week ago

Viewing a Particular Round

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Written by Teresa Bui. Updated over a week ago

Operations Dashboard

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Written by Teresa Bui. Updated over a week ago

Defect Quoting

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Written by Teresa Bui. Updated over a week ago

Setting up a new user (client, contractor, staff)

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Written by Teresa Bui. Updated over a week ago

Uptick Glossary

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Written by Teresa Bui. Updated over a week ago

Rectifications

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Written by Teresa Bui. Updated over a week ago

Bulk Archiving tasks

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Written by Teresa Bui. Updated over a week ago

Everything about Invoicing

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Written by Teresa Bui. Updated over a week ago

Managing default technicians

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Written by Teresa Bui. Updated over a week ago

Validating addresses

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Written by Teresa Bui. Updated over a week ago

Branches

Setting up Branches of your business
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Written by Teresa Bui. Updated over a week ago

Actions

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Written by Teresa Bui. Updated over a week ago

Adding or Amending Sessions

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Written by Teresa Bui. Updated over a week ago

Create a new Client

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Written by Teresa Bui. Updated over a week ago

Adding an Asset to a Property

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Written by Teresa Bui. Updated over a week ago

Everything to know about Service Groups

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Written by Teresa Bui. Updated over a week ago

Creating a Report from a Task

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Written by Teresa Bui. Updated over a week ago

Contacting our support desk

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Written by Teresa Bui. Updated over a week ago

Everything about Tags

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Written by Teresa Bui. Updated over a week ago

Everything about Callouts

Learn about attendance fee products, business hours and callouts.
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Written by Teresa Bui. Updated over a week ago

Everything about Billing Cards

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Written by Teresa Bui. Updated over a week ago

How do I reset the password for my staff and on-site techs?

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Written by Teresa Bui. Updated over a week ago

To View/ Preview Reports

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Written by Teresa Bui. Updated over a week ago

Adding a internal note to a report

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Written by Teresa Bui. Updated over a week ago

Viewing a Task

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Written by Teresa Bui. Updated over a week ago

Generating from Routines

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Written by Teresa Bui. Updated over a week ago

Everything about Billing Contracts

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Written by Teresa Bui. Updated over a week ago

Everything about Routines

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Written by Teresa Bui. Updated over a week ago

Who gets emailed invoices, reports and quotes?

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Written by Teresa Bui. Updated over a week ago

Timesheets

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Written by Teresa Bui. Updated over a week ago

Costing & Profitability

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Written by Teresa Bui. Updated over a week ago

Contractors and the Contractor Portal

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Written by Teresa Bui. Updated over a week ago

Creating a report from a property

Learn to create property level reports from any property in your server.
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Written by Teresa Bui. Updated over a week ago

Contractor Signoffs Module

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Written by Teresa Bui. Updated over a week ago

Uptick API

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Written by Teresa Bui. Updated over a week ago

Digital Logbooks

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Written by Teresa Bui. Updated over a week ago

Accreditations

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Written by Teresa Bui. Updated over a week ago

bSecure

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Written by Teresa Bui. Updated over a week ago

Knowledge Base

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Written by Teresa Bui. Updated over a week ago

Service Quoting

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Written by Teresa Bui. Updated over a week ago

Parent/Child Tasks and Properties

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Written by Teresa Bui. Updated over a week ago

Everything about Jobs/Projects

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Written by Teresa Bui. Updated over a week ago

Managing non-contracted asset servicing

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Written by Teresa Bui. Updated over a week ago

Labour Rates

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Written by Teresa Bui. Updated over a week ago

Markdown Styling in Uptick Text Boxes

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Written by Teresa Bui. Updated over a week ago

How do I manage folders and documents?

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Written by Teresa Bui. Updated over a week ago

Realtime activity dashboard and activity reports

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Written by Teresa Bui. Updated over a week ago

Why is my asset duplicating/not on the task work tab?

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Written by Teresa Bui. Updated over a week ago

How can I split a defect quote up into multiple tasks, but still keep it on the one invoice?

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Written by Teresa Bui. Updated over a week ago

How do I move assets from one property to another?

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Written by Teresa Bui. Updated over a week ago

Why are my tasks splitting up?

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Written by Teresa Bui. Updated over a week ago

Why are the tables in the service quote going missing? 

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Written by Teresa Bui. Updated over a week ago

Troubleshooting for the iOS App

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Written by Teresa Bui. Updated over a week ago

Everything about Tasks

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Written by Teresa Bui. Updated over a week ago

Why is the routine duplicated on the grid?

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Written by Teresa Bui. Updated over a week ago

How do I get the photos to display on the task/report?

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Written by Teresa Bui. Updated over a week ago

Invoicing troubleshooting

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Written by Teresa Bui. Updated over a week ago

Everything about Text Snippets

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Written by Teresa Bui. Updated over a week ago

Further Training on Uptick

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Written by Teresa Bui. Updated over a week ago

White Labelling Reports

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Written by Teresa Bui. Updated over a week ago

Server Errors

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Written by Teresa Bui. Updated over a week ago

Insights and Reporting

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Written by Teresa Bui. Updated over a week ago

Dispatching Errors Key

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Written by Teresa Bui. Updated over a week ago

Remote alarm-panel monitoring

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Written by Teresa Bui. Updated over a week ago

Uptick vs Firemate Terminology

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Written by Teresa Bui. Updated over a week ago

Uptick Terminology

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Written by Teresa Bui. Updated over a week ago

Task Status Guide - what do they all mean?

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Written by Teresa Bui. Updated over a week ago

Prompts

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Written by Teresa Bui. Updated over a week ago

CPI Increase for Routines

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Written by Teresa Bui. Updated over a week ago

End to end office process - From creating a property to sending out an invoice

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Written by Teresa Bui. Updated over a week ago

Uptick Templates

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Written by Teresa Bui. Updated over a week ago

How to set up and enable Replace Now on a remark

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Written by Teresa Bui. Updated over a week ago

Why would you need to put properties on hold?

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Written by Teresa Bui. Updated over a week ago

How do I schedule a repair?

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Written by Teresa Bui. Updated over a week ago

What is the difference between a Defect Quote and a Service Quote?

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Written by Teresa Bui. Updated over a week ago

How do I import products with their sell prices?

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Written by Teresa Bui. Updated over a week ago

What happens when I merge a defect quote?

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Written by Teresa Bui. Updated over a week ago

Estimated duration

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Written by Teresa Bui. Updated over a week ago

When to use Re-apply sub-tasks

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Written by Teresa Bui. Updated over a week ago

Syncing your accounting integrations in Uptick

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Written by Teresa Bui. Updated over a week ago

How do I share property documents with a client?

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Written by Teresa Bui. Updated over a week ago

What is the difference between description and unit description on a product?

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Written by Teresa Bui. Updated over a week ago

Using the SLA extension

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Written by Teresa Bui. Updated over a week ago

How to sync your suppliers with your accounting partner

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Written by Teresa Bui. Updated over a week ago

Understanding the People section in Uptick

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Written by Teresa Bui. Updated over a week ago

Purchase orders in Uptick

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Written by Teresa Bui. Updated over a week ago

Zones in Uptick

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Written by Teresa Bui. Updated over a week ago

Why does the dispatch email say the service report is non-compliant?

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Written by Teresa Bui. Updated over a week ago

What do the colours mean on the routine calendar?

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Written by Teresa Bui. Updated over a week ago

Creating a new routine and setting applicable assets

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Written by Teresa Bui. Updated over a week ago

When does my accounting partner sync?

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Written by Teresa Bui. Updated over a week ago

Troubleshooting billing cards

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Written by Teresa Bui. Updated over a week ago

Use and Charge or Suggest for Quote? What's the difference?

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Written by Teresa Bui. Updated over a week ago

The AFSS process

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Written by Teresa Bui. Updated over a week ago

Setting up routines for partial servicing (20 percent detector or red/green/blue testing)

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Written by Teresa Bui. Updated over a week ago

Quickbooks Online integration

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Written by Teresa Bui. Updated over a week ago

How to add/edit remark types

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Written by Teresa Bui. Updated over a week ago

System admin - everything about the control panel

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Written by Teresa Bui. Updated over a week ago

Defect quoting status guide

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Written by Teresa Bui. Updated over a week ago

How do I make a billing contract inactive?

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Written by Teresa Bui. Updated over a week ago

How do I copy billing contracts across in bulk?

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Written by Teresa Bui. Updated over a week ago

How do I manage subcontracted routines/maintenance?

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Written by Teresa Bui. Updated over a week ago

AESMR Process

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Written by Teresa Bui. Updated over a week ago

Do I need to add in major service routines to properties?

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Written by Teresa Bui. Updated over a week ago

Why can't I find a billing card?

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Written by Teresa Bui. Updated over a week ago

How do I customise a report to be asset type specific?

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Written by Teresa Bui. Updated over a week ago

Can everyone see technician labour rates?

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Written by Teresa Bui. Updated over a week ago

What does checking "Attendance fee" on a product do?

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Written by Teresa Bui. Updated over a week ago

How to revert asset label patterns to default in bulk

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Written by Teresa Bui. Updated over a week ago

How do barcodes work in Uptick?

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Written by Teresa Bui. Updated over a week ago

When an asset is removed from site and replaced with another, what do I do?

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Written by Teresa Bui. Updated over a week ago

How to manage block plans in Uptick

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Written by Teresa Bui. Updated over a week ago

How can I move appointments from a technician who calls in sick?

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Written by Teresa Bui. Updated over a week ago

How do I manage high priority tasks?

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Written by Teresa Bui. Updated over a week ago

When I "complete" a service quote, what does that do?

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Written by Teresa Bui. Updated over a week ago

Does the realtime technician dashboard have GPS tracking?

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Written by Teresa Bui. Updated over a week ago

Uploading a picture signature to a user

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Written by Teresa Bui. Updated over a week ago

Can I setup a callout task from an asset?

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Written by Teresa Bui. Updated over a week ago

How do I add a new variant to an asset type?

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Written by Teresa Bui. Updated over a week ago

Can I edit my own templates?

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Written by Teresa Bui. Updated over a week ago

Do I have to publish or create a report first, or will it happen when I dispatch?

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Written by Teresa Bui. Updated over a week ago

What is the difference between a desk and field license? What if I am both?

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Written by Teresa Bui. Updated over a week ago

Can you setup multiple products per variant for major servicing?

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Written by Teresa Bui. Updated over a week ago

Unscheduled routines and managing re-attendance

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Written by Teresa Bui. Updated over a week ago

The Core Workflows in Uptick (PDF Download)

A collection of flow charts outlining Uptick's core workflows.
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Written by Teresa Bui. Updated over a week ago

How do I use the filters in Uptick and why would I use them?

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Written by Teresa Bui. Updated over a week ago

How do I invoice for items used on a task?

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Written by Teresa Bui. Updated over a week ago

Accreditations - how do I manage inductions, site requirements, passwords and expiry dates?

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Written by Teresa Bui. Updated over a week ago

How I delete draft invoices?

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Written by Teresa Bui. Updated over a week ago

Can I have more than 1 login for 1 client portal?

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Written by Teresa Bui. Updated over a week ago

Are asset icons hosted on Locatrix?

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Written by Teresa Bui. Updated over a week ago

How do I manage an asset that has changed variant/type on a property?

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Written by Teresa Bui. Updated over a week ago

Setting the scheduled price increase percentage correctly

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Written by Teresa Bui. Updated over a week ago

Setting a contractor authorisation limit on a task

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Written by Teresa Bui. Updated over a week ago

How do I set the default template for defect and service quotes?

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Written by Teresa Bui. Updated over a week ago

Setting Authorisation Limits

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Written by Teresa Bui. Updated over a week ago

Lifecycle analysis

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Written by Teresa Bui. Updated over a week ago

Understanding defect quoting and suggested/replacement products

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Written by Teresa Bui. Updated over a week ago

How do I handle partially approved defect quotes?

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Written by Teresa Bui. Updated over a week ago

Payroll export of timesheets

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Written by Teresa Bui. Updated over a week ago

Can I credit invoices in Uptick?

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Written by Teresa Bui. Updated over a week ago

I'm getting Google alerts about breached passwords - what does that mean?

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Written by Teresa Bui. Updated over a week ago

How invoices work with billing cards

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Written by Teresa Bui. Updated over a week ago

How do I delete unwanted reports?

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Written by Teresa Bui. Updated over a week ago

How do I handle flow tests in Uptick?

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Written by Teresa Bui. Updated over a week ago

Multiple email templates for appointment notifications

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Written by Teresa Bui. Updated over a week ago

Everything about Cost Centres

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Written by Teresa Bui. Updated over a week ago

Managing reports

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Written by Teresa Bui. Updated over a week ago

Setting up Single Sign-On (SSO) in Uptick

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Written by Teresa Bui. Updated over a week ago

Managing parent properties and tenancies

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Written by Teresa Bui. Updated over a week ago

What is a Yearly Condition Report?

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Written by Teresa Bui. Updated over a week ago

Supported accounting integrations

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Written by Teresa Bui. Updated over a week ago

View previous defect quotes on-site with the app

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Written by Teresa Bui. Updated over a week ago

Uptick vs Simpro Terminology

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Written by Teresa Bui. Updated over a week ago

Classic Logbooks and Digital Logbooks

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Written by Teresa Bui. Updated over a week ago

Used Stock Report

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Written by Teresa Bui. Updated over a week ago

Asset based servicing

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Written by Teresa Bui. Updated over a week ago

How week based routine service levels appear on the routine schedule

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Written by Teresa Bui. Updated over a week ago

Sample Postman collection for Uptick API

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Written by Teresa Bui. Updated over a week ago

How are tasks archived and what does it mean?

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Written by Teresa Bui. Updated over a week ago

Sage 50 Integration

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Written by Teresa Bui. Updated over a week ago

Automated workorder to task creation with Mailparser/Docparser

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Written by Teresa Bui. Updated over a week ago

Difference between base date and install date

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Written by Teresa Bui. Updated over a week ago

Locatrix integration

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Written by Teresa Bui. Updated over a week ago

Understanding the task profitability window

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Written by Teresa Bui. Updated over a week ago

Customer Portal

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Written by Teresa Bui. Updated over a week ago

When will I get notifications in the app?

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Written by Teresa Bui. Updated over a week ago

Warehouses and stock control

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Written by Teresa Bui. Updated over a week ago

Invoice status guide

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Written by Teresa Bui. Updated over a week ago

Understanding Remarks

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Written by Teresa Bui. Updated over a week ago

Can I send emails to all my clients in bulk?

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Written by Teresa Bui. Updated over a week ago

Authorisation limits for Defect Quotes and Purchase Orders

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Written by Teresa Bui. Updated over a week ago

Understanding included labour in callout products

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Written by Teresa Bui. Updated over a week ago

The 12A and BWOF Process

Learn about setting up annual certification for New Zealand standards such as BWOF and 12A
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Written by Uptick Support. Updated over a week ago

Uptick Learning Essentials - Web

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Written by Teresa Bui. Updated over a week ago

Best practices for using Branches

Learn about the different ways you can use Branches and get the most of the feature.
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Written by Aleks Petrovic. Updated over a week ago

How to find specific keys and ID numbers

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Written by Uptick Support. Updated over a week ago